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Form of work
SalaryAlternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.
With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.
We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.
As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!
In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
Job Purpose
As the Employee Experience Manager, you will have an overarching aim of ensuring that AFG is seen as a great place to work by our people.
You will lead in the design and support of engaging and inclusive Employee Experiences from initial onboarding through the full life cycle of employment.
Key Accountabilities and Responsibilities
- To foster a culture of collaboration and co-creation of a great place to work - a vibrant, inclusive culture where all our staff have a sense of belonging. You will develop insight and understanding of Employee Experiences to create opportunities to develop, improve and innovate - to create amazing employee journeys and experiences.
- To design and develop frameworks to better understand, monitor and influence Employee Experience at all employment stages. This could include new hire on-boarding experiences, the effectiveness of our induction pathways, employee development opportunities, career pathways, reward and recognition, employee voice or levels of inclusion to name just a few.
- To promote, develop and monitor the effectiveness of our Employee Value Proposition (EVP) to ensure that our people are aware of the range of benefits available to them, to identify and deliver new opportunities to enhance our offer, and to monitor the impact of any interventions on Employee Experience.
- To promote, develop and monitor our Employee Wellbeing offer – This will include both proactive and supportive interventions covering all aspects of health and wellbeing (Physical / Emotional / Mental Health / Financial etc). The role holder will maintain an understanding of the internal and external factors affecting employee wellbeing, and develop strategies / interventions to address or minimize the effects of these.
- To ensure that our employees have a voice and are heard – This will include ensuring that the tools, resources and communication channels we have in place provide an effective, safe, and representative route for our people to share their views, collaborate, interact, make recommendations to promote positive change or development.
- Supported by the Equality & Diversity Lead, you will take a central role in promoting positive behavioral change, and ensuring that AFG delivers the objectives of our Equality, Diversity & Inclusion Strategy / Action Plan and measures the effectiveness of this on Employee Experience.
- To work collaboratively with the P&OD peers and operational managers to ensure that our new hire, and onboarding experience is first class. This will include the development of new-hire support resources, peer networks, coaching, mentoring, regular contact with new hires to identify areas for development, and to promote best practice by line managers.
- To understand and put in place a framework to drive improvement to employee retention rates. This will require a thorough understanding of our people data, include understanding the reasons why our people may be considering leaving, and creating opportunities for early intervention.
- To design and deliver Employee Engagement or Pulse Surveys to measure employee engagement and experience – This will include the dissemination and ownership of actions at all levels within the organisation. You will make recommendations for how we can improve our engagement scores, the development of action plans, and the development of operational resources to positively impact Employee Experiences.
- To lead in the development of our external presence on platforms such as Glassdoor or Indeed (Company Reviews), and associated strategies to highlight these services to existing staff to share their positive experiences of working within AFG.
- To provide expert advice to Senior Leaders on best practice or opportunities to develop our approach to Employee Experience. This will include how we can make positive behavioral change within our leadership teams to support in creating a supportive, inclusive and trusted workplace.
- To coach and provide learning opportunities for leaders within the organisation on the importance of positive Employee Experiences, and the impact to teams, services, the charity of getting this wrong.
- As a people professional, you will be expected to maintain your professional knowledge and competence within this field. You will influence and develop AFG policy, procedure, practice, information resources and communications on Employee Experience related activities.
Person Specification - Essential Requirements:
Experience
- Significant experience of providing specialist advice to senior leaders, operational managers and staff on Human Resources or Employee Engagement.
- Previous experience in a HR management role.
- Experience of the successful delivery of strategic objectives / action plans.
- Experience of analysing metrics and using this to inform action.
- Experience of policy or procedural development.
- Experience of building and maintaining professional relationships.
- Experience of managing supplier contract relationships.
Skills and Knowledge
- Ability to influence, negotiate, and persuade others leading to positive change and the promotion of engaging Employee Experiences.
- The capacity to prioritise many different tasks simultaneously, including the ability to plan and organise workload effectively, both of self and others, delegating where appropriate and successfully meeting tight deadlines.
- Knowledge of strategies to positively impact and promote Employee Value Proposition (EVP)
- Ability to create an engaging and supportive employee wellbeing offer.
- Ability to create, promote, and manage a range of engaging employee voice channels and associated support networks.
- Ability to deliver our Equality, Diversity & Inclusion (ED&I) strategy and action plan.
- Ability to implement strategies to positively impact new hire, and onboarding experiences.Ability to implement strategies to positively influence employee retention rates and employee engagement scores.
- Ability to create meaningful metrics and Key Performance Indicators (KPIs) to monitor progress to Employee Experience objectives.
- Ability to prepare, present and make recommendations on Employee Experience matters to Senior Leaders.
- Ability to develop and deliver engaging communication campaigns that promote interventions to improve Employee Experience.
- Ability to design and deliver coaching / training sessions / information campaigns to raise competence and confidence on engaging Employee Experiences with our staff and managers.
- Ability to develop and analyse equality monitoring metrics and KPIs.
- Ability to work collaboratively with the wider P&OD Team to ensure that all of our people policies, processes and interactions promote positive Employee Experience.
Qualifications & Training
- Chartered Member of CIPD or commitment to working towards
This role is Band III as per our structure.
Proud member of the Disability Confident employer scheme
