Hi all; I'm currently recruiting for an Enablement Analyst in the NHS Please apply for more details.
Hours - 37.5
Location - Essex
Rate - £11-£13 PAYE Per hour - (Paid Weekly through an umbrella company)
, To provide troubleshooting and support through to resolution for NHSMail Multifactor Authentication (MFA) issues, as part of the NHSMail MFA enablement project.
, To record all incidents and service requests in order to provide good data for Incident and Problem Management
, To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request.
, Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures
, To identify, record and report against non-trust items against which internal customers request service
, To monitor and track all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change.
, To offer general guidance and advice to internal customers, which at times may be seen as complex for non IM&T Staff.
, To maintain relationships with interfacing business functions and other IT functions
, To implement escalation procedures as appropriate
, To achieve maximum personal KPI's
, To assist the team in achieving the targets set for the department (SLA's)
, Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous
, Business awareness; display a working understanding of the trust and an appreciation of the business applications
, Logistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-task
, Personal attributes; punctual, tenacious, persevering, use initiative
, Ability to concentrate for extensive periods of time to ensure detail and accuracy of incidents and service requests
Benefits of Service Care Solutions
, 250 training allowance
, Excellent pay rates
, Exceptional referral bonuses
, Specialist's Non-Medical Non Clinical consultants offering single point of contact
, Frequent notifications for upcoming opportunities via text and email
, Nationwide provider of staff to cover over 40 different NHS trust and private organisations
, DBS disclosures provided via fast track online services free of charge.
If this role sounds of interest contact matt.clarke@servicecare.org.uk or 01772208953