Address
Form of workEnergy Advisor (Retrofit Advice Programme)
Salary: £22,615 increasing to £23,078 when qualifications are obtained and probationary period passed
Hours: Full-time
Home based - North East of England region only.
Closing Date: 4th April 2024
Position Ref: RD 1192
As Energy Advisoryou will be part of an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
The energy team’s purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.
We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day.
The role
The role is for an exciting new regional programme in the Northeast of England that will support householders to progress with domestic energy retrofit. The programme includes a one-stop shop (providing digital and telephone-based advice) which will form the central point for domestic retrofit enquiries in the Newcastle, North Tyneside, and Northumberland region as well as providing engagement and advice activity at local community level via consortium partners in the wider Northeast region.
The Energy Advisor role forms part of a team delivering effective and informative advice to householders on energy efficiency. Energy Advisors take inbound calls and make pro-active outbound calls as well as emails to encourage and record actions taken by households towards achieving a low-carbon lifestyle.
What you’ll do
• Providing excellent customer service, exceeding the minimum standard of call quality required.
• Ensuring all enquiries are answered within specified service levels.
• Ensuring individual and team targets are achieved within specified timescales.
• Ensuring all enquiries are accurately recorded within specified timescales.
• Providing timely and proactive follow-up information via telephone and via email.
What you’ll bring
• Proven experience of delivering a high standard of customer service.
• Experience working within a target-focused environment.
• Excellent telephone, and written skills.
• Good IT skills (Microsoft Office suite, internet, use of CRM databases).
• Level 3 Award in Domestic Retrofit Advice or willing to undertake the training for this award upon commencing employment in the role.
To apply
Please click 'apply online' to apply via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
Applications close 23.59, 4 April 2024. Interviews are intended to be held week commencing 15 April 2024.
Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description.
Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.
