Energy Caseworker (WHAM)

We are looking for a confident and empathetic caseworker to join our team of energy advisors working on the Warmer Homes Advice and Money (WHAM) project. The role will be based in the project specific area: Bristol, B&NES and North Somerset. Working within our Household Energy Services (HES) team, the WHAM Energy Caseworker role is for those people who have two or more years’ experience of giving advice or helping others and can provide strong customer service, with personal resilience and boundaries.

This is a great opportunity for someone with two or more years’ experience of giving advice, who wants to make a real difference to the lives of people struggling with cold homes and high heating bills.

You’ll need:

• To be confident talking to people and delivering presentations, talks and training.
• To be skilled and confident in making and receiving calls.
• To be a quick thinker who can react to the many needs of the people we support.
• A strong sense of empathy.
• A strong sense of personal boundaries.
• An awareness of the need to maintain your own wellbeing.
• The ability to self-motivate and have good initiative.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Engage with households who need help with their energy issues. 
• Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home. 
• Deliver complex casework with minimal support. 
• Give advice to people in their own homes. 

Essential attributes for this role include:

• Minimum Maths and English GCSE or equivalent. 
• Experience of giving advice. 
• Experience of customer service. 
• Experience of taking a lead on the delivery and coordination of project-based activity.
• Ability to respond to vulnerable clients in a respectful and engaging manner. 
• Ability to present complex information in an accessible and appropriate manner. 
• Ability to work in a team and able to identify areas where their skills complement others. 
• Highly organised at managing time and workload. 

To apply and view the full details and person specification, please download the application form and supporting documents from our website.