Energy Project Advice Worker/Trainee (E2582) - Citizens Advice Leeds     

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice.  We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues.   If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.

The Role:

As an Energy Project Advice Worker you will join our Energy Team and play a key role in ensuring our clients receive good quality generalist advice with a focus on alleviating fuel poverty, working across telephone and digital channels. 

You should be well organised with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients. Strong communication and IT skills, the ability to quickly navigate information systems and a focus on delivering team targets are some of the key attributes needed for this role. 

Trainee opportunities

Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector. 

As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights.  If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months.

CLOSING DATE: 10am, 5th February 2024

Interviews to be held week commencing 12 February 2024

Employee Benefits:

Citizens Advice Leeds offers a competitive remuneration package with additional benefits that support a positive work-life balance:

• Full-time hours are 35 per week with flexible working and Hybrid Working policies
• Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
• Defined contributions pension scheme with an employer contribution of 6.5%
• Employee assistance programme with access to 24/7 telephone support
• We are a Disability Confident Employer and a Mindful Employer 
• We are based in modern offices in a city centre location with good transport links

How to Apply:

Application packs for the above post and details on how to apply can be found on our website https://citizensadviceleeds.org.uk/working-for-us/ 

Please email completed application form to:  jobs@citizensadviceleeds.org.uk 

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK  - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.