Engagement Manager

Up to £35k DOE | Hybrid | Exeter

A high-growth technology company, based just outside of Exeter is seeking an Engagement Manager to join their team. The company are looking for like-minded people who share their values; Care Deeply, are Innovative, deliver excellence, put the customer first, are friendly and celebrate individuality.

This role is Full-time, offering Hybrid working, Monday - Friday 08:30 - 5:30, 40 hours per week.

Engagement Manager responsibilities include: -

• You will maintain and implement the communication strategies for all customers
• Work closely with the rest of the engagement team, growth, marketing and engineering teams to ensure all new initiatives are thoroughly planned and executed
• You will manage your projects ensuring that they achieve KPIs and achieve the agreed milestones and deliverables
• You will leverage and optimise our industry-leading analytics and messaging tools across all our product stack
• You will contribute to the continued development of the team, company and products

Engagement Manager requirements include: -

• Previous experience in a customer-facing role, delivering high levels of customer satisfaction
• Experience with project management/coordination would be desirable
• Excellent communication skills and telephone manner
• Computer literacy skills are essential to be able to support our customers as effectively as possible
• Able to communicate confidently with all levels of staff within the business

Package for Engagement Manager:

On top of joining a fun-loving bunch who are growing at an astonishing rate, you will receive an excellent benefits package that includes:

• £30,000-£35,000 per annum
• Inclusion in our company bonus scheme
• Referral and recommend a friend program
• Free onsite parking at our Exeter offices
• 24 days holiday plus an extra day off for your birthday
• Christmas closure -from Christmas Eve until the first working day in January
• Holiday buyback scheme -The chance to buy up to an extra week’s holiday
• Health & Dental plans
• Optional enhanced Private Medical Insurance
• Access to our Bravo Benefits platform & Retail Discount schemes.
• A Lightfoot device for all employees
• Company social events and activities
• Company sick pay and pension contribution
• Cycle to work scheme
• Group Life Insurance
• Salary sacrifice scheme to purchase technical devices

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

If you would like to find out more details about this role, apply today!

Recruitment Consultant: Charlotte Coke

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