Address
Form of workResident and Engineer Success - Part Time
Our client is seeking a Resident and Engineer Success Consultant to join their friendly team. The role is perfect for someone looking for a job to fit around family life.
The purpose of the role is to connect with residents that have reported a repair but not yet engaged with the triage service to encourage connection, overcome objections and re-dispatch call links with the aim of increasing resident utilisation of the Help me Fix triage service. To review call reports and footage, identify service gaps and correct incorrect session outcomes to improve service, and recover lost revenue. There is scope to expand this role into as our engineer success requirement grows. Additional add-hoc hours may be available for engineer interviews, test calls and monitoring engineer resource as time progresses.
Requirements
- Own Laptop (software will be provided)
- Excellent customer facing telephone manner
- Ability to communicate effectively with contractors and residents
- Ability to self-manage
Preferred
- Knowledge of Fixflo
- Knowledge of CRM products
- Knowledge of the Help me Fix software platform
- Experience with Sheets
Salary
- GBP12 per hour - 7-11 hours per week
Shift Patterns
Staggered weekly shift pattern:
Pattern 1
- Monday: 7pm - 9:30pm
- Tuesday: 7pm - 9:30pm
- Wednesday: 7pm - 9:30pm
- Thursday: 7pm - 9:30pm
Pattern 2
- Friday: 7pm - 9:30pm
- Saturday: 7pm - 9:30pm
- Sunday: 7pm - 9:30pm
