Service Co-ordinator / Engineer Scheduler

Salary : £24-30,000pa DOE
Details : 8am - 5pm / Monday - Friday / 23 + 8 days holiday

The Role

We are a family run business who specialise in refrigeration and air conditioning and has been established for over thirty-five years, covering the West Midlands for installation, service and repair.
We assist organisations such as Restaurant chains, Hotels, Football Stadiums,Retail and Manufacturing companies.

We are now looking to recruit for an experienced Service Co-ordinator in our office to be the first point of call for the service engineers and clients completing the below tasks

• Allocating work to the service engineers


• Managing emails and telephone call enquiries


• Ordering parts


• Keeping clients up to date


• Chasing up jobs and ensuring someone is assigned to them


• Processing job sheets, quotes, purchase orders


• Ensure administration processes work effectively
  

Requirements

• Previous experience on a service desk in the HVAC industry


• Great communication and customer skills


• Able to work well in a team


• IT literate