Enhanced Support Worker

Our Mission Statement:

OUR MISSION is to make a positive difference to people and their families by delivering personalised health and social care that helps them to achieve the things they want out of life.

Our Values:

SAFE: We put the person at the centre of all our work and listen and act on what they tell us. We will respect and promote the human, legal and civil rights of all the people we support, our organisation and wider society.

SOUND: We will provide high quality care and support that is safe, evidence based, and outcome focused. We will work in an appreciative way, that is hopeful and encouraging, using positive and strength-based approaches.

SUPPORTIVE: We will empower the people we support in a manner that is progressive and enables them to exercise choice and control. We will work with our partners to create pathways that enable people to grow and achieve their goal

Job Purpose

Promote the mission statement and values of Harley House Supported living providing safe, sound, and supportive care and support.

To work with the people that you are paid to support to enable them to lead as independent and fulfilling lives as possible. This job description lists the main areas in which you will be expected to provide support. We may need to add more specific tasks to this based on the needs and wishes of the people. This supports their right to have control over their own lives.

This role is supporting individuals who require Enhanced Support, so it is a requirement that individuals have at least 2 years care experience supporting people who require Enhanced Support with complex needs.

Main Duties and Responsibilities

Support

• Follow the individual support plans and risk assessments and ensure that changes to individual needs are escalated to the team leader/deputy manager.
• To support the person(s) to live the life they want to lead, make decisions, have as many choices about their lives as possible and be supported to take appropriate risks.
• To make each day the best it can possibly be.
• To maintain existing skills and develop new ones.
• To access facilities in the local community and take part in activities outside of their home. This may include appointments, religious and cultural activities, appointments and work and leisure activities.
• To support people with cooking, shopping, and ensuring a clean home according to individual choices.
• To support people to make informed decisions about their health and administer prescribed medication.
• Support with personal care (e.g. washing, bathing, shaving, going to the toilet) when required.
• To support people to achieve their ambitions as set out in their support plans.
• To assist with the management of finances.
• To take an active involvement in support plans and ensure these reflect the people we support.
• Act as key worker for people ensuring that their experiences and quality of life are regularly reviewed.
• Ensure a monthly keyworker meeting which is recorded.
• Participate in daily handovers ensuring that you contribute key information related to the people we support, is shared.
• Ensure that accidents, incidents and near miss events are recorded and escalated to the team leader/deputy manager.
• Carry out any additional tasks or duties according to your Support Worker responsibilities and within your scope of competence.

You will be expected to:

• Make safeguarding an absolute priority. Ensure that you report concerns, poor practice, or suspected abuse always.
• Act as an ambassador for the service ensuring as a Support Worker you maintain professionalism and integrity at all times
• As a paid Support Worker in the service, you refrain from befriending services users on social network sites
• Treat the person(s) that you are paid to always support with dignity and respect.
• Always act in the best interest of any person who may lack capacity.
• Be aware of, and follow the procedure for, reporting any safeguarding concerns or incidents.
• Keep accurate records.
• Attend training and ensure all mandatory training is up to date.
• Attend team meetings as required.
• Attend daily handovers ensuring that key information is always communicated to your colleagues.
• Co-operate and attend a yearly approval and supervisions.
• Ensure the health, safety, and welfare of the people you support and your colleagues.
• Embrace team working by ensuring effective and open communication for the benefit of the people we support.
• Drive car/people carrier if you are qualified to do so.
• Undertake any other appropriate duties as required by the person(s) that you are paid to support or management and that are appropriate to your grade.
• Perform all duties in accordance with the organisation’s policies and procedures.
• Be flexible to ensure that people are supported in a wide range of activities including bank holidays, weekends, and evenings.
• Maintain the confidentiality of the people we support at all times
• Participate in night shifts as required.

This job description may be subject to review and change in consultation with the post holder. This is not an exhaustive list of duties, and you may be required to undertake any tasks relevant to your role and level of skills and competency

Qualifications:

QCF/NVQ CF L2 in Health & Social Care Services or equivalent qualification or evidence of working towards.

At least 2 years’ experience working with individuals who require Enhanced Support/complex needs

Evidence of completion of Care certificate

Train the trainer qualification

Safeguarding Adults Level 2 or above

Previous role as Support Worker for Learning Disability/Autism service

Previous role as Senior Support Worker in a Health and Social Care setting  

Proven experience in supporting people with Learning Disabilities/Autism   

Proven experience in caring for vulnerable adults and/or children

Knowledge & Skills

Understanding of dignity and respect

Safeguarding Vulnerable Adults  

Positive Behaviour Support

Working knowledge of the Mental Capacity Act, DOLS, Safeguarding, and other relevant legislation.

Demonstrable English written and verbal skills  

Good IT skills, able to use all basic programmes – outlook, word and handheld monitors for digital care planning and records

Clear, polite telephone manner  

Ability to work as a team member and autonomously  

Good interpersonal skills  

Ability to follow organisation and local policy and procedure  

Has a friendly disposition and a desire to support people to lead independent and fulfilling lives

Values and behaviours

Demonstrates compassionate and caring attitudes

Can demonstrate a robust understanding of promoting dignity and respect in the people we support and staff

Can demonstrate they have the ability to learn and reflect a promote a learning culture

Can demonstrate promotion of independence and choice

Job Types: Full-time, Permanent

Salary: From £12.00 per hour

Expected hours: 36 – 48 per week

Benefits:

• Company pension
• Free parking
• Sick pay
• UK visa sponsorship

Day range:

• Monday to Friday

Shift:

• Day shift
• Night shift

Work Location: In person