Enquiries and Interviews Administrator x2

Under the direction of the Student Recruitment Enquiries Team Leader and as a member of the team, you will provide support on all enquiries coming in to the department via phone, reception, email and other communication portals.  All activities should be undertaken to support in the delivery of a customer focused, cost effective and efficient enquiry service with a flexible approach to working. Two proactive and enthusiastic individuals are required to join the team with responsibility for handling enquiries, assisting with data tasks and supporting the customer focus of the department. It is essential that you have good IT skills, excellent communication skills, experience of working within an office or customer focused environment and attention to detail. An understanding of or experience in the Higher Education sector would also be desirable.  You will: Contribute to the delivery of an effective and flexible admissions and enquiries service as appropriate Co-ordinate the enquiries service provided by the department ensuring a schedule for reception cover and direction of enquiries taking account of customer demand and variations in staffing levels Contribute to the delivery of an effective and flexible admissions and enquiries service, offering support, training and guidance to team members as appropriate Support the Enquiries Team Leader & Interview Facilitator in the implementation of established streamlined process for interviews and provides co-ordination and support for a cross faculty/SRA process Offer advice & guidance for all stakeholders involved with the interview process Offer full and timely information to applicants about the interview process ensuring excellence in customer service at all times. Contribute to the delivery of streamlined process for interviews Manage and categorise Outlook mailboxes Respond to enquiries in an accurate, timely and customer-focused manner. Uses a variety of systems to support application processing and customer relationship management Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role then please contact Gemma Worth by email at gemma.worth@plymouth.ac.uk Closing date: 12 Midnight, Wednesday 10th January 2024 Interviews are likely to take place week commencing Monday 15th January 2024. These are full-time positions working 37 hours per week on a permanent basis. Flexible working options including job share will be considered. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.