Eoc Quality And Governance Manager

A new and exciting opportunity has arisen to join our Emergency Operations Centre (EOC). The Quality and Governance Manager will be responsible for providing specialised advice and support to the EOC Quality and Improvement Manager and wider EOC Team, in managing, measuring, and demonstrating compliance with CQC requirements, IPC, statutory and mandatory compliance, assurance and reporting. In addition, the post holder will be responsible for monitoring and managing EOC Risk Register.
Oversight and supporting all EOC Improvement Projects, including OPIP and QCIP.
This is a key role reporting to the EOC Quality and Improvement Manager and supporting onward reporting to the Executive and Trust Board.
The post holder will hold accountability for the management and coordination of the EOCs self- assessments and associated evidence portfolio, working at all levels across the EOC and Organisation, ensuring that the EOC can demonstrate, evidence, and respond, to any CQC reporting requirements, including those related to any inspection processes.
The post holder will have highly developed specialist knowledge and expertise in regulatory requirements, developing a Quality and safety culture through knowledge of improvement methodology and change management, have a proactive ‘can do’ approach, be highly motivated and confident in managing challenging and changing workloads, demonstrating political astuteness.
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values:
Care - We value warmth, empathy and compassion in all our relationships
Teamwork - Together as one, we work with pride and commitment to achieve our vision
Quality - We strive to consistently achieve high standards through continuous improvement
Respect - We value individuals, including our patients, our staff and our partners in every interaction
Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do
Our 4 goals are:
Be an exceptional place to work, volunteer and learn
Provide outstanding quality of care and performance
Be excellent collaborators and innovators as system partners
Be an environmentally and financially sustainable organisation
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the associated attachment/s.