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Form of work
SalaryOur client is looking for a dynamic, experienced and proactive Operations Manager to manage, maintain and grow their provision . Our client is a trade association and an EPAO who have been OFQUAL regulated and are entering an exciting time of expansion. We are looking for a commercially astute, confident and personable candidate that can strengthen operations, build relationships with key stakeholders and lead the End Point Assessment team. In other words, Make it your own!
Responsibilities:
- To manage EPAO services with a strong focus on growing returning clients. Our clients are in a niche market and are looking to become the EPA leaders in their field.
- To manage internal and external quality assurance (Ofqual) to
ensure a compliant and audit ready EPAO service. - Manage direct reports from assessors and foster an environment for a high-performing team.
- Lead and support contracted End Point Assessors to ensure delivery of a compliant, standardised and consistent EPA service.
- Build strong relationships with key stakeholders and ensure the highest of customer service standards.
- Produce reports on EPA performance, pipeline, threats and opportunities.
- Provide members and associations with advice and guidance on skills and EPA.
- Deliver training sessions to internal stakeholders and customers on all matters relating to EPA.
- Be the point of contact for external apprenticeship providers, the ESFA, and OFQUAL.
Required:
- Knowledge of the Apprenticeship landscape and understanding of the role of EPAOs.
- Strong Project Management skills.
- Good communication and organisational skills.
- Experience managing a high performing team.
- Relevant training/workforce development experience.
- Experience with curriculum or assessment development.
The role will be:
- Full time, permanent and hybrid.
- 2 days a week in Southampton.
