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Salary Our client is a dynamic trade association and End Point Assessment Organisation (EPAO) that has recently achieved OFQUAL regulation. They are embarking on an exciting period of expansion and are seeking a proactive, experienced Operations Manager to manage, maintain, and grow their services.
Position Summary: We are looking for a commercially astute, confident, and personable Operations Manager to strengthen operations, build relationships with key stakeholders, and lead the End Point Assessment team. This role offers the opportunity to make a significant impact and truly make it your own.
Key Responsibilities:
EPAO Services Management: Lead the management of EPAO services with a focus on growing and retaining clients in a niche market, aiming to establish the client as a leader in their field.
Quality Assurance: Oversee internal and external quality assurance processes (Ofqual) to ensure a compliant and audit-ready EPAO service.
Team Leadership: Manage direct reports from assessors and create a high-performing team environment. Support contracted End Point Assessors to deliver a consistent, standardised, and compliant EPA service.
Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, ensuring the highest standards of customer service.
Performance Reporting: Produce reports on EPA performance, including pipeline, threats, and opportunities.
Advice and Guidance: Provide members and associations with expert advice and guidance on skills and EPA.
Training Delivery: Conduct training sessions for internal stakeholders and customers on all matters related to EPA.
Point of Contact: Serve as the primary contact for external apprenticeship providers, the ESFA, and OFQUAL.
Required:
Previously Managed an EPAO
Previous sales experience is a bonus
Strong Project Management skills.
Good communication and organisational skills.
Experience managing a high performing team.
Experience with curriculum or assessment development.
The role will be:
Full time, permanent and hybrid.
2 days a week in Southampton.
S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK
Job Reference: DH4745
Salary: £35,000 to £40,000
Location: Southampton
