AddressERP Support Analyst
Milton Keynes/Hybrid
Excellent Salary and benefits package, please state your salary expectations in your application.
Reporting to the ERP Platform lead, The role will help support the ERP Systems -Dynamics AX 2012 and D365 as a whole and provide functional support in all modules of Dynamics AX2012 and D365 Finance and Operations with the key focus on Finance and Supply chain.
The role will be within the ERP Team in Domino’s Pizza Group, and this team is the first point of contact for everything relating to the ERP Platform. The role will include 2nd, and 3rd line support, managing service requests, providing, and documenting resolutions, testing new developments, and maintaining the Support portal.
Responsibilities include:
- Being the contact point for all initial queries on AX/D365, filtering usage problems from issues with the system, raising and escalating issues with Stakeholders and department heads.
- Supporting all functions across the business to document, replicate and resolve AX incidents, liaising with users and performing root cause analysis for all business critical issues that cause major impact to business and the issues which are recurring to reduce such cases.
- Confident in interacting with Business SMEs and Key users to discuss issues and resolutions. Monitoring and liaising with proper resolution and responses for the issues escalated by the users.
- Create knowledge base articles, FAQs, and processes documentation for known issues, and workarounds ensuring these are reviewed and maintained. Identify situations where business users are not using best or most appropriate practices or processes and make recommendations for improvement or deliver training as required.
- Assist with data reconciliation and audit requests by our Auditors both internal and external.
- Manage DOA - Delegation of Authority and JML -Joiners Movers Leavers process besides monitoring user security to ensure appropriate roles and permissions are in place.
- Identify Business process optimisation and Automation needs and help deliver the same in line with the roadmap laid out by Business Technology Head.
- Basic Knowledge of 3rd party Software useful not mandatory - FASTPATH for segregation of Duties, roles and permission management and MAVIM for Business Process Management as Dominos is in the process of rolling these out alongside D365.
- Participate in supporting Code release and regular maintenance activities by technical team. Creation and execution of scenarios for user acceptance testing relating to changes generated from service requests and incidents and roadmap deliverables.
What we are looking for
Essential
- Minimum 3 years’ experience of Dynamics AX 2012 R3 and D365 in Support / Project Implementation
- Delivery focused, customer facing team player with thorough understanding and domain knowledge of business processes to support issues in Supply chain, Warehousing and finance domains including Org Admin, System Administration including Workflow and Security roles.
- Self-starter and able to work independently adhering to the delivery standards as set out by Platform Support Lead.
- Team player and self-learner - Should be able to support queries coming across all relevant functions and work with partner teams to get a resolution.
- Able to take on new tasks and apply current experience/skills to facilitate successful outcomes.
- A high standard of interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users.
What we are offering
For the right person Domino’s will provide the opportunity to develop skills and experience with a market leading FTSE 250 brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus and of course - discounted pizza!
