Estate Agency Customer Relationship Manager

A prestigious Estate Agency that has built up a highly professional reputation and is now the number one agent within a very competitive market currently have a vacancy for a Customer Relationship Manager working in Exeter city centre with a salary up to £30,000 to include benefits and bonuses pa.

Role Objectives
To effectively and efficiently provide sales, administrative and marketing support to the Manager and Residential Sales team and to provide the highest level of customer service.

To work pro-actively to assist both the Agency and the Management team to grow the company’s market share, property stock levels and to continue to raise the Company’s profile across all sectors of the business.

To willingly and enthusiastically promote and progress all sales, advertising and marketing initiatives and where necessary take personal responsibility for specific initiatives as instructed by the management team.

Main Duties

• Answering the telephone and dealing with enquiries in a timely manner and dealing with telephone and internet enquiries and booking appointments in the diary for viewings and market appraisals
• Diary management ensuring that appointments are scheduled effectively
• Efficient use of Reapit sales software, ensuring information entered accurately
• To efficiently manage Applicant Registration, to manage the applicant database and to encourage best practice in applicant registration in line with GDPR.
• Arrange viewings and market appraisals, trying to achieve additional viewings on other suitable company properties.
• Update vendors with viewing feedback, liaising with Viewings Co-ordinators and Negotiators.
• To provide full administrative support to Negotiators (Negs) and Agency team, undertaking a pro-active role in the efficiency of the Sales office.
• Creating draft Sales Particulars using wording and photographs provided by the Negs for approval and agreement with the Vendor.
• To put together memorandums of sale to send to Vendors, Purchasers and Solicitors
• Liaising with Sales Progression Manager, to obtain updates from Solicitors, Vendors, Purchasers, Agents and Intermediaries to move sale along.
• You may be asked from time to time to attend company and charity related events, attend company meetings and training meetings, or work from another office/location.
• Any other duties as requested by management

Salary: £25,000 to £30,000 p.a. depending on experience to include benefits like clothing allowance and bonus

Hours: 8.45am to 5.30pm Monday to Friday, 9am to 2.30pm one in 4 Saturdays. Based in Exeter office.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.