Events & Hospitality Manager
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week
Ensure that the events service provided is a clear benchmark of excellence and provides the best Customer Experience possible through the development of optimised interpersonal and digital relationships.
You will ensure legislative requirements are met, aligning with key stakeholders within the BT Group including Procurement, Operations, QHSE, Projects, Technical, Commercial and Finance.
You will develop and monitor appropriate measures that demonstrate the performance and effectiveness of the service provided on a timely basis.
- Developing the BT workplace Catering, Hospitality & Events strategy which defines the wide range of services provided in BT buildings.
- knowledge of commercial and operational drivers that sit behind each service line and how they are influenced/enhanced through the life of an outsourced contract.
- Responsible for the complicated and demanding cross CFU/CU relationship/stakeholder model required to measures ongoing level of satisfaction and pre-empt pressure points.
- You will demonstrate experience in covering communications, financial and business control, performance reporting, customer service with a focus and strong beliefs supporting ‘Wellbeing’.
- showcase the best of what the P&FS Workplace team can do for BT’s future workplace as part of the Catering, Hospitality & Events offering
- Influence and nurture best in class FM services where identified
- Catering, events and hospitality experience ideally in an outsourced model.
- Working with large datasets and spreadsheets including the development & creation of new tools to steward and monitor performance information.
- Cost analysis & spend control techniques.
- Experience of Customer Satisfaction and NPS methodologies, analysis and action planning.
- Identification of new ways of working and improvement initiatives to ensure workflow processes remain efficient and effective
- Understanding of outsourced FM service delivery.
- Stakeholder engagement - able to engage, influence and communicate credibly and effectively with stakeholders of all levels to fully understand and meet their needs.
- Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Improvement focus: You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes
• Give specialised advice: You offer advice and recommendations based on your expertise both proactively and on request.
- 25 days’ annual leave, plus bank holidays, and additional days for length of service
- 10% on target bonus
- Life Assurance
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- 3 volunteering days per year
- Competitive employee discount on BT/EE products
- Competitive friends and family discount on EE Mobile
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.