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Salary At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. In the UK we have a team of around 360 located across four BCD offices or remote based.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
See what life is about at BCD M&E at bcdme.com/careers and our YouTube channel https://lnkd.in/gCtyfpt
About the role:
We are looking for a Project Co-ordinator that is fluent in Mandarin to join our growing Delegate Management project team. The main focus is to support and assist the Project Team in the administration and processing of delegate accommodation requirements. Offering a professional service to both internal and external clients by providing first class customer service.
You thrive on providing great customer service, are comfortable communicating by email, phone and in person along with a good understanding of spreadsheets and databases. You will have a high level of accuracy and attention to detail and have the confidence to liaise with event delegates and clients as well as multiple stakeholders across the business.
Sound like you? Read on!
As a Project Coordinator, you will:
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Carry out the administration and processing of hotel bookings including assisting delegates with their reservations
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Be responsible for all project mailboxes, incoming queries, and calls.
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Maintain a high standard of general knowledge across all Programmes/Services provided to the client of your assigned projects.
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Provide regular reporting during the life cycle of the project which will include rooming lists and change reports.
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As and when appropriate assist onsite ensuring that the client expectations are met at all times (both in the UK and overseas)
You’re good at:
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Proven customer service experience
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MS Office skills including Excel, you will also have experience of databases
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Excellent communication skills along with a calm, proactive and collaborative approach
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Ability to multitask, comfortable in working to set service level agreements and changing priorities.
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Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure. Ability and willingness to adapt to changing requirements.
You might also have:
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Experience of sourcing hotels or working within a hotel reservations team.
Our Benefits for this role:
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Life Assurance x1 your annual salary
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23 days holiday plus bank holidays
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Birthday day off
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Holiday Purchase Scheme - allowing up to 5 additional holidays days
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Discounted rates on Hotels & Travel
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Gym & Fitness Discounts
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Pension Scheme
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Company Sick pay
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Lifestyle Benefits
You should know:
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This is a hybrid role that requires 3 days a week in our Fleet office
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Our standard working hours are 9:00am - 5:30pm with an hour break
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You must have the ability to travel within the UK and overseas
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You must also have the right to work within the UK
How to apply:
Click apply now to be considered
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