External Operations Manager (7m FTC)

Set the bar for greatness

We have a great opportunity for an External Operations Manager to join the Wembley Stadium team on a fixed-term basis.

As our operating environment continues to change across the Wembley Park Estate and the complexity of our operations and stakeholder relationship and dependence increase, we are seeking an External Operations Manager to support the Senior External Operations Manager in the implementation and delivery of stadium External Operations. Ensuring we provide safe, secure and efficient access for all at Wembley Stadium whilst minimising any disruption to local residents and businesses.

What will you be doing?

• Lead external operational planning and delivery for allocated events.
• Manage both external ops and transport contractors and supervise their operational delivery.
• Produce and update applicable event documentation including Event briefing sheets, Fanzone EMPs, licensing documentation and RAMS.
• Review event-day TM plans and coordinate contractor & transport stakeholders.
• Manage event day Fanzone pre-event planning and event day operation.
• Liaise with Zone Ex stakeholders (Wembley Park, LBB, Met Police, BTP, TfL, Wembley Arena) regularly ensuring coordination across event day operations.
• Coordinate with other Stadium ops departments to ensure seamless event day operations
• Oversee stadium external signage, wayfinding and digital assets for event day.
• Attend both internal and external event planning meetings as required.
• Oversee the Zone Ex Coordination Room is operational & effective for event day delivery
• Coordinate and maintain Ext Ops contractor H&S documentation
• Manage both WNSL's event day and non-event day parking requirements, by ensuring the parking manifests are up to date, parking enquiries are dealt with promptly and align with WNSL's parking policies.
• Support the day-to-day management of internal and external stakeholders including working with Network Rail, Train Operating Companies, Highways Agencies, blue light services, Local Authorities and the Wembley Park Estate
• Executes additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Strong experience in event operations is required; ideally in a major event or large stadium environment.
• Experience in leading contractors to deliver to tight and immovable deadlines.
• Project management skills and experience in creating operational solutions.
• Experience working in multi-stakeholder environments.
• Experience in budget control and delivering to service specifications.
• Proven communication skills and ability to deliver quality written reports.
• Accustomed to working with a high level of corporate and public scrutiny.
• Open and with high integrity and a positive can-do attitude.
• Excellent negotiation and relationship management skills.
• Ability to coordinate numerous and varied suppliers and contractors.
• Knowledgeable about major event-related External Operations.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering flexibility on where you work.

For more information on what it is like to work at The FA, please visit our FA Careers page, via the button below.

Our Organisation

The Football Association The FA is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.