Facilities Assistant

As Facilities Assistant you will be responsible or delivering effective and high-quality support and administration across the organisation's Manchester site and property portfolio.

Main Duties will include:

• Facilities helpdesk duties including answering and logging calls to the helpdesk system, allocating and following up tasks to ensure full resolution. Running reports to provide helpdesk statistics.
• Dealing with and responding to facilities calls, effectively resolving queries or escalating to appropriate service providers.
• Providing professional reception duties including receiving and directing visitors for staff and meetings. Answering telephone queries working to an SLA and transferring calls.
• Assisting with organising meetings to include taking bookings, amendments and cancellations for rooms, catering, and audio-visual equipment. Helping produce reports on meeting room and equipment usage. Making sure that the booked requirements are delivered to a high standard and any issues reported.
• Providing first line support to video and audio conference equipment, including setting up meetings between sites along with basic fault finding on equipment. Administering the access control system, including signing out and collection of passes, production of passes, ensuring records are kept up to date and voiding missing passes.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.