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Form of workFacilities Assistant
Location: Warwickshire
On site: initially on site 5 days per week
Salary: up to £26,050 per year.
Fantastic opportunity to work with an important public sector organisation in Warwickshire as a Facilities Assistant ensuring reactive building repair works and associated Facilities Management support tasks are completed in an efficient and effective manner, and to the agreed service level agreements.
This is a key role in supporting the Facilities Managers with their day-to-day activities.
You will monitor, measure and react to the Helpdesk tasks and ensure BAU (business as usual) delivery.
You'll follow up on scheduled tasks and build and maintain robust and effectively working relationships with Contractors and any other 3rd party support services.
You'll also be required to produce MI (Management Information) for the FM Team and Senior Key Stakeholders
Responsibilities:
- Act as the local point of contact / liaison for external suppliers and consultants, monitor the on-site activities of contractors/ suppliers and report on all activities in these areas
- Maintain customer contact including providing a point of contact for the facilities service; provide reactive support to facilities Managers to ensure business continuity issues affecting critical operational facilities are given appropriate priority.
- Perform monitoring tasks (e.g. relating to fire safety, fire risk assessments, asbestos, legionella and attendance at Health and Safety meetings) that will contribute to maintaining safe working conditions and to ongoing compliance with legislative requirements.
- Identify and report building faults via the helpdesk where appropriate.
- Supply cover for Facilities Managers as directed.
- Provide weekly, monthly/quarterly reports on the services offered and include performance against KPI's and SLA's, as and when required.
- Working alongside the Business Operations Service (BOS) Team raise invoices, orders and receive goods and services to support the financial systems.
- Working alongside BOS allocate building repair workload/job tickets in conjunction with the Estates Helpdesk and order and organise materials, labour, plant, equipment and suppliers and allocate equipment between projects as necessary.
- To arrange and coordinate movement transport, mail, goods, furniture and equipment throughout the area.
- To undertake other duties commensurate with the nature, level of
responsibility and grading of this post, as required.
Special Conditions to be aware of in this role:
- Fire Warden
- Ability to Drive
- Unsocial hours
- Regular travel throughout the Estate
- Unpleasant Working Conditions
- Lone working
- Essential Car User
Mandatory Training requirements
- Working at Height
- Fire Risk Assessments
- Asbestos Awareness
- Control of Contractors
- Legionella Awareness
- Continuous Professional Development
Knowledge:
- Good knowledge and experience of all aspects of Facilities Management services and current legislation.
- IOSH or NEBOSH Certificate or willingness to obtain this qualification whilst in post. With a proven ability to demonstrate understanding of Fire Safety legislation and requirements.
- Knowledge of legislation relating to Facilities Management.
Experience:
- Proven experience in the delivery of facilities management services across a multi-site environment.
- Proven ability to prioritise and manage time effectively and be able to work unsupervised.
- Experience of working within a FM helpdesk environment
Key Skills:
- Exceptional customer focus and service skills
- ICT competent in the use of Microsoft applications and Computer Aided Design.
- Proven communication skills both written and oral and strong interpersonal skills.
- Attention to detail and information gathering.
- Able to exercise discretion and professional judgement to intervene where activities of Contractors are considered to be posing a potential Health and Safety risk or is in breach of Legislation or initiate and /or co-ordinate appropriate action in response to significant breaches of security.
***Successful candidates will be required as part of the onboarding process to successfully complete DBS vetting and credit checks.***
Submit your CV now to be considered for this great opportunity working in a supportive team environment.
