Facilities Assistant

Job Title:

Workplace Facilities Assistant

Career Family:

Career Family: Enabling Functions

Sub Family: Corporate Real Estate

Level:

Level 3

Location:

Arcadis UK

Reporting Matrix / Organisation Chart:

• Line Manager Workplace Facilities Manager
• Direct Reports - None

Working Relationships & Contacts

• Working as part of the Workplace Facilities team supporting the business and acting as the first point of contact for Arcadis staff and Visitors

Job Purpose:

• Provide a comprehensive Workplace Facilities Management service including providing a high quality customer service and techincal support provision to all the users of Arcadis UK Offices. Understanding and using relevant Facilities Management procedures and processes, to ensure consistency and compliance.

Key Accountabilities:

• Work as a team to provide the agreed facilities management service, including the provision of a reception service.
• Use Facilities Management tools including a helpdesk, document management, and booking systems to accurately record information and escalate any issues.
• Respond to customer queries in person, by email and phone to provide an effective customer service.
• Resolve day to day office operational issues and escalate appropriately where necessary.
• Understand and use Facilities Management procedures and processes to carry out and record tasks and activities
• Develop an understanding of Facilities management health and safety and environmental management responsibilities and contribute to their compliance.

Dimensions of the job:

• Support Workplace Facilities Manager in the management of the office and provision of the facilities management agreed services for the office.

Knowledge & Experience:

• Proficienct in Microsoft Office

Excellent Communication skills

• Previous experience as an in a facilities management, administrative or customer service role.

Key Qualifications:

• GCSE s or Equivalent