Receptionist / Facilities Assistant

The Vacancy

We are currently recruiting for a Receptionist / Facilities Assistant to join our Bristol office. This is a combined role covering the daily Front-of-House with some admin and IT functions. Being the main point of contact for clients visiting the offices by creating an excellent first impression, as well as the main contact for all internal clients within the office.

Duties will include:

Front of House Duties:

• Providing a warm, welcoming first impression of the highest standard when meeting clients entering the building
• Promptly and courteously answering and recording telephone/reception enquiries and dealing with persons calling at the office with appointments or documents
• Look after clients in reception area, notifying fee earners of their arrival and showing them into the meeting rooms as required
• Consistently logging every item and visitor for the records with time and fee earner s details
• Providing refreshments for clients/meetings where requested and always offer on arrival
• Working with tact and discretion with clients on the telephone/face-to-face
• Using Microsoft Teams, answer telephone enquiries promptly and efficiently
• There might be the necessity to cover the reception function in another RWK Goodman office
• Ability to flex up and cover colleagues during Annual leave

Administrative Duties:

• Delivering internal support to all internal RWK Goodman client requests as and when required
• Investigating and responding accordingly to any reports of breakdowns or faults. In conjunction with the local facilities team contacting or arranging maintenance/repair of services where required
• Assisting the client contact manager in the procurement of consumables, non-consumables and general services for the office
• Managing storeroom, control of rubbish/recycling and kitchen standards
• Oversee cleaning standards; liaise with company if issues arise
• Distribution of files/deeds/wills from off-site storage premises
• Liaising with the local facilities team regarding post, scanning and reprographics and scanning and archives to store
• Dealing efficiently with all internal departmental file requests

Health & Safety:

• Any relevant and necessary tasks as requested by the Client Contact Manager

IT:

• Provide remote hands for the IT service team. Responsibilities may include checking cable connections, swapping peripherals (keyboards, mice) and being the on-site contact for using the Video Conferencing equipment

Skills, Experience and Attributes:

• Minimum of 5 GCSEs A-C (Including English and Maths)
• Experience of working within a receptionist role in a professional services environment
• Experience of undertaking general admin duties i.e. reprographics, scanning, filing, photocopying etc
• Experience of dealing with telephone-based enquiries and utilising a switchboard
• Excellent organisation capability with the ability to effectively prioritise
• Customer service focused
• Front of house experience
• Prepared to undertake ancillary duties

The Company

We re RWK Goodman a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It s our guiding principle. And it s why our clients trust us to be their life-long legal partner.

Over 570 colleagues. 36 specialist areas. 3 core divisions. With offices across the South West, Thames Valley and London. We are widely known for our technical expertise and diverse client base across industries and sectors.

As a people-focused firm, ours is a culture of heart, not ego. In our inclusive environment, we support each other as we strive for success. For ourselves. For each other. And for our clients and communities.

We know our people are what sets us apart. That s why we re committed to creating a dynamic and inclusive environment where you can thrive and achieve your full potential. Because this isn t just another job in law . This is an opportunity for ambitious legal professionals to develop rewarding careers, in a culture that cares.

We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.

Career Development

Over a number of years, we have developed a robust and transparent framework which shows you exactly what you need to achieve in order to grow your career at the firm. This isn t just about hitting KPIs.

The framework helps you to understand how your contribution and behaviours are woven together to create the basis for your progression in the firm. From Secretary to Partner, you can see exactly what is expected of you along the way.