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SalaryOne of the UKs largest charities is seeking an experienced Facilities Assistant to join their Facilities Team at their London head offices.
Working alongside the Facilities Manager, the Senior Facilities Assistant will manage, lead by example, support, mentor and provide appropriate training to a team of Receptionists and Postal Services Co-Ordinators. Duties will include:
- Ensure that an excellent customer service experience is provided to all customer enquiries.
- Ensure an efficient front-line switchboard, reception and post room service is provided at Weston House.
- Manage post room related contractors ensuring services are delivered on time, to budget and to agreed specifications.
- Ensure appropriate logistical postal and courier services are provided.
- Ensure appropriate reprographics services (internal and external) are provided.
- Provide administrative support to key stakeholders.
The ideal Facilities Assistant will have the following knowledge, skills and experience:
- Previous experience in a similar Facilities role.
- Leadership abilities and experience in managing, developing and motivating staff.
- Good customer service skills with experience in managing reception, switchboard, reprographic, postal and courier services.
- Experience in contract management with experience in purchasing goods and contracted services and the achievement of value for money.
- Ability to analyse issues and problems, to discuss options and proposals with users and suppliers to improve service and provide best cost solutions.
- Excellent interpersonal and communication skills and ability to communicate clearly with colleagues, contractors, volunteers and visitors, including visitors who may be distressed or angry.
- Ability to prioritise work effectively and to multiple deadlines.
- Ability to deal appropriately with sensitive and confidential information.
- Good working knowledge of Microsoft Office (inc. Word, Excel Outlook, Teams).
- Good numeracy skills.
- Please note, this role is subject to safeguarding checks.
