Facilities Operations Coordinator (6 Months FTC)

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Facilities Team where you will play an integral role within the team that supports the delivery of Facilities Operations for Close Brothers. The role plays a vital part within the delivery of Health & Safety, Security/Access Control, Hard and Soft Services, Projects and Minor Works working with third party contractors on the delivery of but not limited contracts such as catering, cleaning, maintenance and security.

You will be a team player that can demonstrate flexibility, with the ability to show a wider Facilities knowledge in support of the team. The role is client facing and will rely on good interpersonal skills and customer service as large areas of the role will be invested in supporting the business functions and their needs.

Reporting to the Facilities Manager, you will be expected to be punctual, self-motivated and demonstrate the ability to own your responsibilities to ensure high standard of delivery in all areas.

RESPONSIBILITIES

• Office Moves & Space planning – supporting the team in the organisation and delivery of moves and space change requests.
• Quality assurance – to undertake daily, weekly and monthly walk rounds, to monitor and maintain the condition of the building, housekeeping, health and safety performance of staff and the businesses in all areas of our buildings.
• Health and Safety – to undertake tasks, record keeping and implement changes as directed by the Facilities Manager and to be a champion of health and safety, this will also involve attending meetings and helping represent the Facilities team at all levels.
• Facilities Helpdesk – to work closely with our third-party contractors to ensure that all tickets are dealt with efficiently within agreed SLA’s. To monitor helpdesk performance and ensure stakeholders are receiving the high service expectations. Issue monthly helpdesk statistic reports to the facilities manager.
• Security/Access Control – To support our third-party contractor and Front of House Manager with day-to-day security provisions. To carry out regular audits of the CCTV and access control systems to ensure they are functioning as we require. To be a champion of security protocols.
• Front of House services – to work alongside the front of house team to ensure a smooth running of their service and act as a point of escalation/troubleshooting.

WE WOULD LOVE TO HEAR FROM YOU IF HAVE:

• Good oral and written communication skills.
• Punctual and reliable
• Regard for the importance of confidentiality
• Excellent customer service skills
• Team player and flexibility
• Health and safety experience
• Knowledge of Microsoft and outlook IT packages

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• 3-5 years previous experience within a Facilities service environment
• IOSH

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-KB1

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ over 3,500 people, principally in the UK.

Close Brothers Group plc is listed on the London Stock Exchange and is a member of the FTSE 250.We remain focused on markets and services we know and understand, developing leading positions and unrivalled expertise. Our approach is prudent and considered enabling us to grow sustainably, through all market conditions, building confidence among our depositors and investors.

Our businesses have remained local as we continue to provide bespoke services, and developing long-term relationships ensuring our success in the future. We value our clients over everything else. What they do is important – they are the doers and makers of things, the wealth creators, the investors and the savers. We ensure our services meet their specific needs and invest to support them as they grow.

These principles, founded in our past but applied to the modern world today, represent what we describe as ‘modern merchant banking’ – values that are embedded in our culture and that underpin everything we do.