Facilities Receptionist

JOB SUMMARY:

To provide operational support and be proactive for assigned sites ensuring that they supported, opened, and closed in accordance with service need by:

Providing a professional high level customer service for front of house and/or Reception and main building services.

Anticipate customer needs or difficult situations that may require early intervention to ensure safety for staff and comfort for all customers and ensure customer standards are maintained and improved.

To assist in providing a wide range of routine Facilities Management support services for assigned buildings, to comply with agreed corporate standards, and to maintain appropriate procedures.

To assist in ensuring that Facilities Management services for the assigned buildings are provided in compliance with Health & Safety legislation, including Fire Regulations, First Aid and any other statutory requirements.

ROLE REQUIREMENTS:

To be a visible and approachable presence within the front of house/reception area assisting and guiding customers as and where required.

To ensure that visitors and customers are appropriately welcomed and dealt with in accordance with corporate guidelines and FM procedures and standards and to provide information on Council Services.

To receive documents, goods and other deliveries and sign for them as and where required and ensure that items are moved to the relevant location.

To provide administrative support as and where needed in order to ensure the effective running of the services within the buildings. This includes using Microsoft for simple reports and using TF Cloud.

To assist with the setting up meeting rooms, including multimedia equipment and report any issues with the equipment to management, ICT, Helpdesk and support the workspace in terms of ensuring that corporate occupancy standards are met, multi-function devices are supported, cleaning services are measured, maintenance tasks are logged, actioned, and closed via the helpdesk, and reactive tasks allocated by the Helpdesk are actioned and completed and review on TF on Cloud.

Knowledge

Good working knowledge of the principles of Facilities Management.

Working practice of legislation governing Health & Safety.

A well-developed knowledge of office systems, including packages such as MS word, Excel, MS Outlook and databases.

At least 3 years experience in delivering a front line reception service face to face.