Facilities & Support Services Co-ordinator

Are you an engaging individual who is known for their exceptional organisational skills along with a love for supporting others? Working as part of a passionate team, you'll play an integral role to the property. 

You'll work 30 hours per week, which is 4 days a week. Work will be between 9am and 5pm, and you'll be required to work one of those days at the weekend as this is our busiest time.

Reporting to the Facilities Manager, you'll be supporting the day-to-day operation within the portfolio and compliance across the estate. 

You'll sit under the Herefordshire Facilities Team but your contractual location, and the property you'll predominantly be looking after will be Berrington Hall. You’ll provide a comprehensive administration service to Berrington Hall and assisting in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but mainly you will be the go-to person for assistance, also supervising contractors on site.

Welcoming everyone, conservation, climate action and wellbeing are at the heart of what we do. The leadership and broader estate teams here are ambitious, creative, and collaborative. You'll be at the heart of helping us be compliant and engaging, ensuring all who visit, whether they are our visitors, volunteer or staff who work at our places, are safe and enjoying their experiences with us.

Looking after and supporting the day-to-day operations of Berrington, you may also be asked to help cover other Herefordshire properties on odd occasions when others are on holiday. You may also be asked to minute meetings that will cover the whole Herefordshire portfolio. We're looking for someone who can do administrative tasks, able to turn their hand to whatever comes their way. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires. You'll be making sure the staff and volunteer areas are the best they can be. 

We'd love to hear from you, if you: 

• are well organised and have an attention to detail
• are able to multi-task and prioritise your own workload
• have good presentation and cleanliness standards
• are a great team player
• have good written and verbal communication skills, being comfortable communicating with people at all levels
• are flexible and customer focussed with strong customer service skills
• have experience in a Business Support environment; along with facilities or office responsibility
• have good IT Skills