Family Information Service Advisor

The Opportunity

Salary: NJC Grade 9 £33,945 to £36,648 per annum

Contract: Permanent

Working Pattern: 37 hours per week, full time, Monday to Friday

Location: Northleigh, Chichester, with hybrid working

Closing date: 30 April 2024

Interview date: 23 May 2024

Please note:

• You'll need to be able to travel independently to various locations around the county, including to areas that may not be easily accessible by public transport.
• There is a regular and intrinsic requirement to communicate in English with members of the public.

Do you enjoy advising and providing guidance to others?

Do you enjoy problem-solving and finding solutions to problems?

Are you experienced in managing complex initiatives to meet customer needs?

Find out more about joining Family Information Service as an Advisor here.

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006. Our service plays a key role for many families, especially working parents or those wishing to return to work or training.

As an Advisor, you will be responsible for progressing action plans, writing reports, evaluating changes, developing initiatives, and using data to analyse information. You will have a key focus on providing information, advice and guidance to the public, colleagues, and professionals.

This is a management role, where you will manage a team and oversee day-to-day work in a solution focussed way.

You will have opportunities to design and implement new processes and training sessions, sharing your expertise and knowledge to empower our customers.

We are looking for someone who enjoys working as part of a team, with great attention to detail, who can promote and assist in the delivery of initiatives, events, policies, and procedures. If you enjoy every day being different filled with various tasks, we would love to hear from you.

What you need to succeed:

• A degree or equivalent qualification, or experience in applied knowledge, of researching, analysing, and evaluating arguments and information.
• Management experience, or experience of overseeing day-to-day work of team members.
• The ability to provide accurate and timely advice and guidance as a subject matter expert.
• High level communication: being able to challenge, negotiate, and influence others and build credible relationships.
• Organisation skills to prioritise your work and respond to unanticipated problems.
• To work in a confidential manner, as you will be dealing with highly sensitive matters.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05055.

For an informal conversation or for further information regarding the role, please contact

To apply, please follow the links below to upload your CV and complete the application form.

In your application form please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills in the job description) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

This post is subject to an enhanced DBS check, five years referencing and an occupational health check.

Equity, inclusion, and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.