Family Information Service Brokerage Officer

This is an exciting opportunity to join a dynamic friendly team which delivers practical support as an early intervention to families living in Warwickshire. This is a highly rewarding role which requires one to one work with families.

Warwickshire County Council is a top performing two tier authority with a reputation for innovation and efficiency. If you can match our ambition to drive Warwickshire County Council forward, we would like to hear from you.

Warwickshire Family Information Service (FIS) provides information advice and guidance on a wide range of subjects to families and professionals working with families in Warwickshire. The role of FIS differs across the country; in Warwickshire we work very closely with professionals both within and outside the council to ensure families receive the information and support they need at the earliest possible opportunity to prevent escalation of need. This includes ensuring digital information is accurate and up to date via webpages and social media, managing a confidential helpline service and providing face to face support for families in their own homes.

The brokerage role works on a one-to-one basis to offer practical support to families, removing barriers to enable them to access the support that is available to them. The successful candidate needs to be able work pro-actively and independently and have a wide knowledge of the services available to families.

We are looking for professional people with a good knowledge of the information and support needs, and services that provide these needs for families living in Warwickshire. Due to the nature of the role you will need to be flexible and adaptable with the ability to think on your feet.

Whilst working as part of team, you will be expected to manage your own time and travel effectively across Warwickshire to deliver the service. Access to your own transport and business insurance is essential to this role.

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

For more information about the role, please

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

We would welcome conversations with potential applicants to find out more about this role. Please contact the employing manager Mark Saffrey marksaffrey@wariwckshire.gov.uk or 01926 742274.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.