Fares And Ticketing Team Leader

Well known Birmingham based Tour Operator is looking for a Fares & Ticketing Team Leader. If you have excellent Fares and Ticketing knowledge and strong GDS experience using Amadeus and Galileo, along with experience of leading a small team this could be the role for you. You will be responsible for the daily running of the fares & ticketing department and to ensure all processes and tasks are completed within the deadlines required. This role will be office based or hybrid in Birmingham and they will pay a competitive salary in the region of 30k.

PERSONAL REQUIREMENTS:

Excellent fares & ticketing knowledge

Strong GDS knowledge including Amadeus & Travelport

To be able to communicate effectively

Be able to manage time effectively

Good attention to detail

Strong product knowledge and business awareness

The ability to work under pressure

Good organisation skills

JOB DESCRIPTION:

Amadeus/GDS champion for the company and keep up to date with any new products/development, assist in training, testing and implementation.

Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues

Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back office systems to reflect the changes.

Ensure tickets/re-issues are issued within the deadlines

Monitor fuel, tax and fare increases and ensure that agents/clients are notified of any increases, invoices issued and deadlines met

Assist with BSP reconciliation and refunds

Investigate ADM's/ACM's on a monthly basis and dispute with airlines where required, address any staff losses

Specialist Fare Management, to include cruise fares, cat 35, e-global, corporate Fares and one ways ensure that they are loaded into all GDS systems to include Amadeus, Gal and Worldspan

Liaising with e sales customers to keep them updated with relevant new fares, special fares, changes to routings, drop netts via e-shot

EXPERIENCED REQUIRED:

You must have a minimum 2 years experience in airline reservations/ticketing role and have solid knowledge of GDS, especially Amadeus and Travelport. The successful candidate will be well organised and able to work to deadlines.

THE PACKAGE:

In return you will receive a very competitive basic salary of up to 30k, hybrid working, discounted travel, incentives, and flexible hours

INTERESTED:

Please email your CV to or call Suzanne on .