Support Team Leader

Support Team Leader
Wolverhampton, West Midlands

About the Organisation 

Our client is a social enterprise with a clear vision - to empower refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Their mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

They are now looking for a Support Team Leader to join their team on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

- Salary of £33,605 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats

This is an outstanding opportunity for a compassionate individual with experience in an advice or guidance role with refugees and migrants to join our client’s committed organisation.

You’ll have the chance to lead and inspire a dedicated team of support practitioners, making a tangible difference in the lives of refugees and migrants and empowering them to achieve independence and self-sufficiency.

With so many issues in the world today, our client wants to make sure that the UK is the safe, supportive haven that it has the potential to be and that those who travel here for a safe refuge are rewarded with assistance, understanding and help. You’ll be a key member of that delivery team, ensuring refugees are enabled to live the lives they dream of without the threat of war, persecution or harm.

So, if you’re ready to join an organisation committed to social justice, then apply today.

The Role

As a Support Team Leader, you will lead, develop and motivate a team to provide resettlement services and support for refugees who are using our client’s services.

Developing resettlement packages to meet the needs of each tenant, you will ensure they facilitate tenants moving towards living with greater independence.

You will line manage a dedicated team of Support Practitioners, act as their first point of contact for support, concerns and queries and ensure they are equipped with the tools and skills to deliver high quality support and involvement programmes in their area.

Additionally, you will:

- Ensure the successful running of the support service
- Manage a designated caseload to a high standard
- Maintain an excellent standard of safeguarding practice and awareness
- Implement staff training programmes
- Ensure support plans and risk assessments are reviewed, evaluated and updated regularly
- Monitor the Salesforce CRM

About You

To be considered as a Support Team Leader, you will need:

- Experience providing frontline support in an advice and/or guidance role
- Experience working with refugees and migrants
- Knowledge of support service standards and procedures
- Knowledge of UK institutions such as local authorities, DWP, Home Office, etc.
- Knowledge of the UK asylum system and resettlement programmes

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. Applicants need to have the right to work in the UK to be considered for this role.

The closing date for this role is 26th July 2024.

Other organisations may call this role Refugee Resettlement Team Leader, Refugee Support Team Leader, Supported Housing Supervisor, Supported Housing Team Leader, or Supported Accommodation Supervisor.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a meaningful role as a Support Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.