Export & Customer Service Team Leader

Reed are working in partnership with a globally leading company, seeking an experienced individual to oversee and support a well-established team. If you are a confident communicator with people management experience, we invite you to apply for this incredible opportunity!

As a Customer Experience Team Leader, you will be responsible for overseeing and optimising the credit control and sales order processing activities. Your role will involve managing the sales orders process for both UK and international markets, ensuring timely and accurate processing.

Job title: Export Team Leader

Location: Birmingham

Salary: £31,000 

Office based / Hybrid working: After a successful probation – 3 days office / 2 days home working.

Full time, permanent

The role:

• Lead and manage the credit control team to ensure effective credit management.
• Manage the aged debt for UK and Ireland receivables.
• Develop and execute plans to reduce outstanding aged debt balances.
• Help engage with UK and International customers via phone, email, or chat to schedule field service bookings based on their preferences and our service availability.
• Oversee the sales order processing for both UK and International sales orders.
• Ensure accuracy and efficiency in order processing, from initiation to fulfilment.
• Ensure timely responses to warranties for overseas customers.
• Participate in regular team meetings and training sessions to enhance job performance and Customer Service skills throughout the team.
• Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments.
• Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement.
• Oversee monthly reports to ensure compliance with VAT and International Shipping process.
• Prepare monthly sales forecasting reports.
• Keep detailed records of customer interactions, transactions, comments, and complaints in compliance with UK data protection laws.

The ideal candidate:

• Someone with experience in sales order processing, international shipping and sales operations.
• Some with excellent communication, interpersonal abilities.
• Ability to lead and motivate a team to achieve performance goals.
• Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
• Someone with strong organisational and multitasking skills.
• Ability to work well in a team environment and independently as needed.