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Form of work
SalaryHourly Rate: £11.55 per hour
Hours: 3 x 20 hours per week and 1 x 40 hours per week (any five days in seven)
Contract Type: Permanent
Voted Hotel of the Year 2023 at the West Midlands Food & Hospitality Awards, this is an exciting time to join our team, as we continue on our five-year journey towards becoming a world-leading hospitality destination.
If you are looking for a rewarding career, in an award-winning hotel, join our F&B team in providing exceptional food and beverage services in our Hotel bars. Your focus will be on ensuring guests have a great experience. This involves suggesting additional items to maximize sales and helping with the setup, cleaning, and organisation of food and beverage areas.
Your contribution will support our overall vision of delivering world-leading hospitality.
Your main activities will include:
- Providing service to guests in our Bars, in a timely, courteous, pro-active and professional manner.
- Maintaining good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
- Actively promoting the F&B outlets and keeping up-to-date with the latest food and drink menus and offerings.
- Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
- Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.
- Embracing opportunities to learn and develop.
- Ensuring you adhere to standards (personal and professional) of presentation and service at all times.
You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet. You should be reliable and flexible and be able to work early mornings, late evenings and weekends on a rota basis.
What we can offer you
The Hotel is a great place for you to hone and develop your customer service skills, food and beverage knowledge and bar management knowledge.
Here at the Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer a benefits, recognition and discount platform, discounted access to a world class sporting facility, staff appreciation week, annual awards evenings, complimentary car parking, free meals and much more…
Closing Date: 14 April 2024
The Hotel reserves the right to close the vacancy early, should a suitable applicant be recruited.
