How you'll make a difference
Where appropriate, you will help to deliver coaching to staff within the department who investigate and respond to complaints.
Daily, you will deal with enquiries from all customers (both internal and external) by telephone and through correspondence.
You will help the team carry out statutory surveys of adult care users and carers, including the collation, entering and submission to relevant bodies.
What we need from you
- It is essential, that you have five GCSE's, including English Language
- You will have relevant practical experience acquired through training and an understanding of relevant processes, procedures regulations and codes of practice.
- You will be able to build relationships and influence others based on knowledge of the service area.
- You will have good team working skills and show an ability to supervise staff to meet organisational objectives.
- You will be able to demonstrate numeracy and IT skills relevant to your own area.
- Ideally you may hold a relevant qualification e.g. NVQ 3, 2 A levels or equivalent qualification or equivalent relevant experience.
How a career at South Gloucestershire Council is different
- We're building and shaping communities which people are proud of.
- We're working with the most vulnerable in our community to help them achieve what they want in life.
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
If you are applying for this role on a secondment basis you must obtain your managers permission before applying.