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Form of workJoin our client dynamic team at as a Field Service Engineer, where you will play a crucial role in ensuring our customers have an exceptional experience with their cutting-edge products. As a Field Service Engineer, you will be the face of their brand, embodying their values while providing high-level technical assistance and support.
As Field Service Engineer responsibilities include:
- Perform installations, including acceptance testing, both remotely and in person.
- Conduct post-installation base user training to enhance customer proficiency.
- Take ownership of reported customer issues, ensuring problems are resolved to satisfaction.
- Prioritise and manage multiple open issues, employing effective time management.
- Diagnose, troubleshoot, and identify solutions for electronic and software system issues.
Qualification and skills required include:
- Industry experience (scientific instrumentation preferred).
- Proficient with oscilloscopes and test bench equipment.
- Previous customer-facing technical support.
- Excellent communication skills.
- Proactive self-development mindset.
Note: This role involves up to 50% travel, including overnight stays. Join our client and shape the future of scientific instrumentation!
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
