Field Applications Scientist, Early Access Support (EMEAI)

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering pioneering technologies to the market.

Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!
As a Field Applications Scientist (Early Access Support) at Oxford Nanopore Technologies, you will be working within a cross-functional team to provide high-quality technical expertise and representation for our developer and closed Early Access products, with a view to optimize our new product testing and iteration process.
This role requires adept troubleshooting, excellent verbal and written communication, effective time-management, situational awareness, poise under pressure and the ability to work collaboratively. You will be expected to build and maintain strong relationships with customers and colleagues in Services, Global Support, Product Management, Engineering, Sales, Marketing and Quality Control.
Duties include, but are not limited to.…
- Managing developer and Early Access customer relationships from a technical perspective
- Providing appropriate training and frontline technical support to customers on a variety of application-related work like set-up, optimization, workflow implementation and validation, data analysis etc, with interactions with the R&D, Applications, Technical Services and Global Support Teams as required
- Working with customers in their labs to run the new workflows end-to-end so as to gather good quality feedback on product performance, usability, etc
- Providing scientific and applications feedback to R&D, Product Marketing, and Sales teams to enable efficient iteration of the new products
- Providing strategic and competitive feedback to the marketing, sales and product development teams
- Recording and documenting relevant information from all customer interactions into ONT's CRM
- Creating and maintaining dashboards to provide management and colleagues easy access to summary level account/assay performance.
- Providing technical consultations on products and related applications as part of the sales cycle
- Participating in the organisation and running of seminars, exhibitions and similar "on-site" activities at key accounts and congresses in the relevant territories
- Participating in training courses in the UK, and helping in the development of training content for use by the Technical Services team
- Onboarding and mentoring junior members of the team
- Frequent travel (up to ~70%) as part of this role
- Any other duties as might be required within the remit and responsibilities of the post

We'll expect you to have....
- A PhD degree in a relevant field like Molecular Biology, Genetics, Life Sciences etc.
- A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields. In addition, theoretical knowledge and experience of novel experimental design, sample preparation methodologies, data analysis and biological phenomena interpretation. Proficiency with data visualisation and analysis techniques is desirable but not essential.
- Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge
- Previous FAS experience in an NGS company
- First-hand experience with Oxford Nanopore Technology and our product line
- Proven ability of effective written and verbal communication, and listening skills
- An approachable manner that encourages interaction with others and a strong commitment to customer satisfaction
- An ability to effectively manage different priorities, work independently and contribute to the broader regional and technical teams

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare, and an excellent starting salary. Headquarters are based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.

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