Field Applications & Service Manager

Field Applications & Service Manager

£75-85k DOE

London

Are you ready to take the next step in your career and make a significant impact in the world of commercial biotechnology? This newly created role is pivotal in building their technical field team and the service/support infrastructure necessary to bring their innovative platform to market.

Key Responsibilities:

Field Applications:

• Spearhead the creation of technical documentation and training materials.
• Lead and execute pre-commercialisation projects, including demonstrations, prototype testing, feasibility studies, and product evaluations.
• Deliver compelling pre-sales and post-sales technical and scientific presentations to drive product adoption.
• Foster and maintain strong relationships with Key Opinion Leaders (KOLs), key customers, and strategic partners.
• Serve as the internal and external Subject Matter Expert in their target market segments.

Customer Training:

• Design and implement a seamless onboarding and training experience for new customers.
• Oversee new installations, including facility inspections, assay validation, and customer training sessions.

Service and Support:

• Develop and enhance key company processes to build a world-class customer support organisation.
• Provide comprehensive technical training, support, and troubleshooting for customers.
• Offer scientific and applications feedback to internal teams to continuously improve product workflows.
• Maintain and update support information in the company enterprise database.

Qualifications & Experience:

• Extensive experience in Field Applications/technical service/support roles.
• Proven track record of solving complex technical challenges in the field.
• Experience working in global, cross-functional roles and across multiple sites.
• Ability to work independently and collaboratively as part of a team.
• Strong relationship-building skills with internal and external customers.
• Experience in building training/service/support processes and infrastructure.
• Willingness to travel up to 50% of the time.
• Understanding of global regulatory and reimbursement considerations is desirable
• Knowledge of clinical customers, laboratory workflows, and validation activities, from sample to result, and patient reporting, is beneficial.

Working conditions:

• This role is based in London with a hybrid working arrangement (2-3 days in the office per week).
• Up to 50% travel may be required

If this role sounds of interest, and you're looking for a fresh challenge then please apply right away to be considered for this exciting role.