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SalaryJob Description
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
Summary of Role:
Working directly with clients, to provide a skilled and sensitive service which provides day-to-day personal assistance and enables the client to maintain independence. Will also supervise and manage the development and performance of Carers both in and out of the field.
What we offer:
Fantastic employee benefits including:
- Health Cashback scheme
- Life Assurance of 4 x salary
- Pension Salary Sacrifice Scheme
- A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
- Opportunity to purchase additional annual leave through salary sacrifice
- A day off for your birthday
- A Giving Back day – to offer your services to the local community
- Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Opportunity to join our 3% interest Christmas savings scheme
- Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
- Regular social, health and well-being events
Main Duties:
- Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed, by immediately reporting any potential risk to self, colleague’s residents or visitors to a senior member of staff
- To maintain the highest standards of confidentially toward both client and colleague
- Maintain client files, ensuring accurate records are kept
- Maintain contact with existing clients, monitoring, and reporting on a daily/weekly basis
- Ensure regular communication is maintain between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant
- Provide instruction and guidance to schedulers regarding the allocation of carers to template client visits, ensuring continuity of care, taking to account locations, skills required and client preferences
- Providing both on and off the job support and supervision for carers, providing guidance, training, shadowing, continuous spot checks and performance appraisals
- Take responsibility for unallocated visits ensuring the continuity of care, taking into account locations, skills required and client preferences
- Take the responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care and planning is undertaken
- Provide practical provision of care for clients with more complex care needs, including creation and updating care plans
- Ensure that any changes to clients care plans are actioned upon and recorded in the relevant system
- Ensure that client risk assessments are carried out in a timely manner, thereby eliminating, or mitigating against risk to both client and carer
- Deal with complaints, compliments and incidents in a timely and appropriate manner, ensuring they are logged and updated on complaints file and closed off properly when completed/resolved
- Taking part in out of hours rota
Quality Management:
- Alongside the coordinators, take an active role in setting and maintaining of quality standards and quality mentoring
- To ensure that staff are following all procedures and policies as laid down in the Staff Guide and agreed by the management team
- Assist the coordinators in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, and attending review meetings and update care plans as required
- Ensure client and carer files are compliance with external and internal audit requirement
- Take responsibility for CRT and ensure 100% compliance of all staff working in the community through updating care manager
People Management:
- Responsibility for the performance of carers through monitoring and supervision of carers in the field, care supervision meetings and appraisals and relevant training and development
- In accordance with company policy, assist relevant manager with carer disciplinary procedures when necessary
- Assist with induction and training for new carers
New Directions Holding is acting as an Employment Agency in relation to this vacancy.
