AddressAbout The Role
Principal responsibilities of the role include, but are not limited to:
- Ability to provide 24 x 7 support as part of a technical escalation rota
• Furnish ground equipment and associated framework, per applicable grounding standards, as requested by the customer.
• Furnish and run cables including Power cables to fuse panel and fuse position, Fibre/ethernet cables to the bay, panel, and jack position and Console cables to data-communications network (“DCN”) network router.
• Clean and inspect all fibbers.
• Label equipment and cables with aisle, shelf, and unit designations
The Telecoms Engineer is responsible for effective duties as set out below and will provide additional support to ensure engineering teams deliver on time, in budget and quality. The Telecoms Engineer will also work towards gaining technical engineering competence and adhere to Safety, Health, Environmental and Quality (SHEQ) standards.
The post holder will be required to take on any additional duties which may be considered within the remit of the role.
- Perform Smart Hands support on network and server hardware including:
• Taking light levels.
• Providing planned maintenance or circuit migration support.
• Troubleshooting hardware problems on any device.
• Racking and de-racking of any device installed.
• Power cycling a router, server, switch and soft-booting a server.
• POP housekeeping Services
• Quality inspections on final work performed at each network site.
• Supervise other third party subcontractors working at POPs. (Point of Presence)
• Additional Services such as cage or rack builds, copper or multimode fibre installs, circuit migrations and audits etc.
• Additional Services may include but not limited to:
• Cage builds and equipment installation • Rack builds, racking and stacking of equipment
• Cabling and labelling according to cabling diagrams
• Copper cabling installation and testing. • Multimode fibre optic cable installation and testing.
• Single mode fibre optic cable installation and testing.
About You
- Hands-on experience required to design, implement, and optimize telecommunication networks.
- Full US Driving Licence
- Manual Handling
- Proven experience with Fibre Optic cabling and working in Data Centre as well as customer premises environments.
- Ability to troubleshoot faults using various test equipment such as LSPM.
- Knowledge of Cisco/Juniper CPE devices with experience in providing a remote console connection and troubleshooting.
- Experience is installing, labelling, testing and cleaning Fibre optic cable
- Must be PC literate, especially Microsoft Office suite including Microsoft Excel.
- Demonstrate a flexible approach to the role, with the ability to adapt and react to business needs.
- Demonstrable “hands on” experience including I&C activity, test equipment, network build, etc
- Safety, Health & Environmental and Quality knowledge
- As a minimum an entry level understanding of OSP and ISP
In order to meet SLAs regarding response times you'll need to ideally live in Boston, Everret or Melrose, MA),
About Us
At Indigo, we're at the forefront of the telecoms industry—an exciting arena characterized by continuous growth, innovation, and transformation. In 2020, the global telecommunications services market was valued at an impressive US $1657.70 billion, with projections indicating it will soar to US $2395.47 billion by 2027. This dynamic landscape offers boundless opportunities for personal and professional development.For over two decades, Indigo has been a trailblazer in providing essential design, deployment, and support services. Our global presence extends across 90+ countries, positioning us as a leader in the field. We specialize in meeting end-to-end requirements driven by market trends such as FTTH, 5G, Edge DC, and Subsea technologies. Today, we proudly hold the distinction of being recognized as one of the UK's top-performing privately-owned technology companies.
At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment.
Our diversity is our strength, with over 37 nationalities coming together as one team. We foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.
In our commitment to sustainability, we integrate environmental considerations into our decision-making process. We actively seek innovative ways to minimize our environmental footprint, demonstrating our dedication to a brighter, more sustainable future.
If you're seeking a company that will invest in your growth and development, look no further. Join the Indigo team, a proud recipient of the 'Investors in People' Gold Award. This is your chance to be part of an organization that offers unparalleled opportunities in the right place at the right time. Indigo welcomes you to embark on an exciting journey with us.
