Field Manager

Field Manager - South UK

What we are looking for

RCP Parking Limited are looking to expand our operations management team, and we have a new opportunity for a Field Manager (South - UK) to join our business.

As part of our current growth and expansion aims and internal movement, we are looking for a Field Manager to join our business on this journey supporting the operational, management and commercial development responsibilities of our car park sites (cluster portfolio). This will be a remote working role, covering several car park sites across the South Region of the UK, inclusive of the South West corridor.

Since starting our business in 1994, we have been operating for over 30 years as a family-owned UK car parking operator of choice. It started from humble beginnings with just a handful of car parks in Norfolk, to now one of the UK s leading family-run car park operators, with a significant portfolio of car parks throughout the UK in which we operate for our clients and customers. RCP prides itself on our reputation for generating revenue, maximizing profits, delivering proven results, and ensuring customer focus as every car park is a valuable asset. This is based on our in-house experience and expertise within the parking industry and our high-quality and friendly approach to our business services provided.

What you will do

As a Field Manager, you will be part of our internal operations management team reporting to the Operations Manager. You will have operational responsibility for our sites, managing and supporting our first-line staff across a variety of our managed or owned car park sites across the allocated portfolio of car parks.

The role will assist in ensuring consistency of our services that we provide to our clients and customers whilst ensuring that our standards are maintained across each car park site within your region. You will also support the ongoing development of relationships with our clients to deliver a professional service with a commercial focus for your region, supporting sales and revenue growth of current sites, whilst prospecting new business opportunities for exploration within your region.

The working hours for this role are 40 hours per week, between the hours of 8:00 am-5:00 pm, Monday- Friday, with a requirement to be flexible in approach and working patterns to support the operational requirements of your allocated regional area.

What the role entails

• Leading and engaging your regional team to ensure the highest levels of performance and customer service are achieved.
• Developing and training your team, being a role model for RCP, by coaching and nurturing staff to succeed.
• Driving operational efficiencies to deliver results and profitability for your regional car park portfolio.
• Helping to deliver great customer service as part of our service proposition to our clients and customers ensuring the brand message of the family-run car park operator of choice across your allocated portfolio of car parks.
• Ensuring all staff adhere to the set RCP procedures on health and safety, human resources, operations, and PPE compliance for your allocated portfolio of car parks.
• Implementing and delivering new procedures, processes, and corrective actions to support site development, staff development, profitability, and efficiency of your allocated car park portfolio within your regional area.
• Attending operational meetings on a weekly basis with the SMT to support the management, required maintenance and improvement works and compliance requirements for your allocated car park portfolio.
• Ensuring project management of improvement works, site development requirements and overseeing set up and opening of new sites within your allocated regional area.
• Carrying out regular site audits with your teams to ensure that staff and site standards are maintained in line with Company and BPA standards.
• Supporting and leading on commercial development activities (in conjunction with the Business Development Manager) in your allocated area such as tariff analysis, snapshot analysis, generating data reports and prospecting current and new business opportunities to maximise revenue potential for our business.
• Continuing to build lasting relationships with our clients and customers within your allocated region.

What you ll need

• A proven track record of managing a team over a large regional area is essential.
• Previous multisite, retail, commercial or car park industry services/ management experience is desirable.
• Self-sufficient and proactive in approach, able to work individually as well as part of a wider team to deliver our business goals.
• Able to travel to carry out operational and role requirements (driving licence required)
• A customer-focused approach with the ability to communicate effectively at all levels.
• Good communication, time management and problem-solving skills.
• Strong financial and commercial acumen. A working knowledge and understanding of employment and health and safety legislation.
• Sound judgement and understanding of operational requirements.
• Excellent IT skills with working proficiency in Microsoft 365 packages (Outlook, SharePoint, Teams, Word, PowerPoint, Excel)

What we offer

A competitive salary package (based on experience, discussed at the interview stage).

Great places to work certified and national living wage foundation employer

Company car package.

Mobile phone and IT package.

33 days holiday (annual leave entitlement) per year (inclusive of bank holidays)

Paid day off for your birthday each year.

Employee Medical Assistance and Wellbeing Programme (EAP)

Group Life Assurance package.

Perkbox reward and recognition platform access.

Company pension scheme.

Full company uniform and PPE provided.

Free parking at Company (RCP) locations.

We welcome your applications directly (no agencies please)

For more information on this role or to apply for this position, please apply below or contact our HR team for more information on (phone number removed).

Job Types: Full-time, Permanent

Salary: GBP35,000.00-GBP42,000.00 per year

Benefits:

Additional leave

Company car

Company events

Company pension

Free parking

Health & wellbeing programme

Life insurance

Schedule:

8 hour shift

Monday to Friday

Weekend availability

Experience:

Management: 2 years (required)

Retail or car park industry management (desirable): 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Reference ID: RCP(phone number removed)FMS