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Form of workJoin Our Team as a Field Manager in Operations
Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian Home Improvements.
Role Purpose: As a Field Manager, you will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. Your primary responsibilities will include coordinating, inspecting, and monitoring all aspects of the installation process. You will co-ordinate Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.
Key Responsibilities:
- Deliver an exceptional customer experience, adhering to Anglian standards
- Keep installer records updated and oversee induction and training
- Ensure safe and on-specification product installations within agreed timelines
- Maintain compliance with statutory and local authority requirements
- Adhere to Company policies, procedures, and health and safety standards
- Conduct inspections on workwear, tools, and equipment for compliance
- Handle customer queries, complaints, and calls promptly and effectively
- Collaborate with senior management on customer complaints resolution
- Manage retentions and payments according to contract terms
- Engage new Installer teams and support Service Engineers as needed
Performance Measures:
- Quality of installations and customer service
- Timely completion of I calls and customer complaints
- Revenue generation and debt management
- Adherence to standards and training for installers
- Successful execution of tender processes
Qualifications and Experience:
- Good numerical aptitude and communication skills
- GCSE or equivalent in English and maths (Grade C or above)
- 2+ years' experience or qualification in high-volume residential or construction projects
- Appropriate skills in people management and coaching
Technical Competency:
- Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel
- Familiarity with in-house IT systems
Behavioural Competency:
- Customer-focused and results-driven
- Strong people management, communication, and negotiation skills
- Methodical and organized approach to workload
- Ability to work under pressure and meet strict deadlines
- Positive attitude, adaptability, and flexibility
Your Benefit Package:
- Highly Competitive salary
- 31 days holiday, increasing to 33 days after 2 year of service
- Company Car
- Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
- Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
- Paid time off to volunteer
- Generous Employee Product Purchase Discount Scheme
Our company is committed to monitoring & aligning its Policies in accordance with up-to-date Government guidance on reducing the spread of respiratory infections, including Covid 19 in the workplace. Through our company value to “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristic including (but not exhaustive) age, race, colour, gender, gender identity, sexual orientation, religion or disability - creating an inclusive working environment and culture for all our employees.
