Field Operations Specialist

We have an excellent opportunity at Thames Water to join us as a Field Operations Specialist. As a Field Operations Specialist your role will be to carry out field investigations into complex operational problems with our wastewater network, identifying solutions to improve efficiency and customer satisfaction. This is within a defined geographical area of the Thames Valley. This role will require you to be based 40% of the time in the field, and 60% of the time in the office so someone with experience in both areas is essential. What you will be doing as a Field Operations Specialist

• Coordinating complex planned and reactive technical activities to ensure maximum effectiveness and minimal customer impact.
• You will be the main point of contact for any emergency works required in your area and will be responsible for ensuring that contractors are working safely and in compliance with business procedures.
• Plan and collaborate with our delivery partners to deliver asset maintenance activity.
• Provide technical support to determine solutions to problems and ensure a robust, stable, and efficient network.
• Deliver event crisis management plans, minimising service interruptions and impact on Thames Water customers.
• Work alongside the field teams and customer solution centre to determine the cause of complex/difficult problems and find a suitable resolution.
• Contractor auditing ensuring that all works are being completed to the Thames Water standards and in line with compliance and business requirements.
• Provide information on required maintenance and improvement and assist with contingency planning.
• Reporting back to the business the performance of your region, highlighting any high risks to the business.
• Promote a culture of health and safety as well as continuous improvements across your region.

What you should bring to the role

• Goodverbal and writtencommunication skills.
• Be fully competent at using the appropriate CompanyIT systems and office software .
• Previous experience working within the Water Industry, ideally on wastewater networks would be beneficial but not essential.
• Delivering customer excellence through network delivery.
• Have a zero-compromise approach to health and safety and must be persistent in your methods.
• Be an exceptional communicator at all levels of an organisation.
• Have previous working experience working and managing the activity of third-party contractors.
• Be able to demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem-solving and strong teamwork and influencing skills.
• Due to the nature of the role a Full UK Driving Licence is essential.

What’s in it for you?

• Offering a salary of up to £45,000 depending on skills and experience.
• Car allowance is included within the role.
• Annual Leave26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we? At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more aboutworking at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.