Field Service Engineer

Join a leading team as a Field Service Engineer with the UK's exclusive distributor for lorry cranes and Epsilon construction, recycling, and forestry cranes, along with branded ancillary equipment. Our client stands as the nation's largest provider of lorry cranes, offering comprehensive services including in-house assembly, custom body-building, and lifelong maintenance for their entire equipment portfolio.

They are currently seeking a dedicated Field Service Engineer based in the North West London area. In this role, you will report to the Regional Team Leader and be crucial in ensuring the seamless operation, maintenance, and repair of lorry loaders and ancillary equipment. You will primarily serve customers within the London (M25) area, with occasional travel to assist colleagues and customers in other locations.

This position offers a stable work schedule of 40 hours per week, within the operational hours of 07:00-18:00, Monday to Friday. This is a fantastic opportunity to join a dynamic team committed to excellence in service and support.

Key duties will include:

• Carrying out annual LOLER inspections, servicing and repairs to ALLMI standards and within Palfinger/industry prescribed times
• Providing emergency call-out cover and attending breakdowns
• Maintaining on-line work diary liaising with both Service Control and customers to ensure any changes are managed efficiently and effectively
• Following and promoting best practice and working to ‘Right-first-time’ standards of workmanship
• Supporting Service Admin with timely submissions of repair estimates
• Applying customer care skills at all times, ensuring customer expectations are met and kept regularly informed of job progress
• Management of company van including daily driver safety checks, manufacturers servicing, ensuring parts stocks are aligned to customers and vehicle axle weights aren’t exceeded, and notifying Service Control of any driving licence endorsement, parking, or speeding fines

The ideal applicant

• You will have technical experience including LOLER, hydraulic and electrical
• You will be able to work on your own initiative, and have sound judgment and decision making skills
• You will have good communication skills, both on the telephone and face-to-face
• You will be confident using a computer
• Arc/MIG welding is advantageous
• Due to the nature of this role, a clean UK Driving Licence is essential

Benefits

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being

Job Types: Full-time, Permanent

Salary: £34,000.00-£39,000.00 per year

Benefits:

• Company car
• Company pension
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Licence/Certification

• Driving Licence (required)

Work Location: On the road