Field Service Engineer

Field Service Engineer

We are looking for a Field Service Engineer to be responsible for maintaining, servicing and repairing equipment. In this role you will be providing a good level of customer service through product knowledge and customer interaction.
Main tasks and responsibilities

Complete all service, repair, warranty and inspection jobs allocated daily, to a high-quality standard

• Build strong rapport and relationships with customers, through professional behaviour and a customer-focused mind-set
• Respond to routine enquiries from customers about the technical aspects of the organization’s products and services
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Comply with all Legal and company standards, such as code of conduct and H&S practices.

What you’ll need to succeed
A strong problem solver, with a customer-focused approach, you have good verbal and written communication skills. You are quality-oriented and experienced in flexibility and adaptability. Ideally, a self-motivated individual able to work as part of a team with enthusiasm and drive, you have:

• Mechanical/Electrical Engineering qualifications
• Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems
• Able to read and follow electrical wiring diagrams
• Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding
• Good IT literacy, numeracy and analytical skills.

What we offer
We believe in our people, as it is our people, who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away, no matter how big the challenge. We succeed because we do it together.

• 25 days holiday plus bank holidays, with an annual opportunity to buy/sell holiday
• Contributory pension scheme which is salary sacrificed
• Overtime is payable Monday to Saturday x 1.5 and Sunday x 2
• Private use of Company Vehicle if desired, subject to tax
• 4 x Life Assurance
• Workplace Bike Scheme
• Wider Tech - Spread the cost of purchasing technology
• Save on the High Street with discounts