Field Service Engineer

Job description

365 People are currently working with an extremely reputable firm to recruit a Field service engineer - Hardness division. Based in Worcester from a new state-of-the-art facility, our client is a world-leading material testing machine and service provider, with over 130 years of experience in this industry.

They serve over 20 different industries from manufacturing to medical and Aerospace as just a few examples. We are a worldwide company, that is still family-owned and we keep that ethos at our core.

They aim for sustainable growth achieved by focusing on the customers' needs and requirements and listening to how we can serve them better.

Provides technical support and services for the customers of Zwick Roell Ltd hardness division.

ESSENTIAL FUNCTIONS:

-Arrange and organize client visits to complete scheduled servicing and equipment calibration in own area.

-Service and Repair of hardness testing machines.

-Accurately record measurement data for calibration certificates according to BS EN ISO/IEC 17025.

-Promptly responding to any equipment breakdowns and faults

-Ensuring customer satisfaction is achieved by working efficiently to deliver a fast and effective resolution to any issues.

-Calibrate equipment to relevant standards and procedures.

-Ability to use and demonstrate standard test methods.

-Understand and evaluate the results of a test.

-Installation of new hardness tester machines.

-Customer training in the operation and software of hardness testing machines.

-Support customers and other personnel with technical advice as required.

-Have dedicated office space in your home.

-Prepared to work out of normal hours ( early starts / late finish), either on the road or in own office.

-Area covered, southeast, around Sandhurst, Heathrow area, and Oxford/ Cambridge across to Southampton. Visits to southern Ireland. Provide holiday/emergency cover or other areas.

OTHER RESPONSIBILITIES:

-Maintain all supplied tools and equipment in good working condition.

-Maintain vehicle in road-worthy condition (seek prior approval for any major repairs).

-Maintain a satisfied customer base.

-Maintain own equipment list and re-order through office when test pieces exhausted

-Submit accurate and timely reports & expenses.

-Participate in developing accreditation programs and technical training

-Attending in-house training to develop a high level of technical expertise across the product range. (This will involve foreign travel).

-Support the Laboratory Quality Manager and quality system.

-Support Deputy Service Manager with organizing out-of-area jobs where required (overnight stays).

Periodically audited and assessed by UKAS.

BENEFITS:

Company profit share.

5 lunch allowance

WORKING HOURS:

40 hrs per week - start 8 am Monday till early finish on Friday 2 pm.

28 days annual leave plus bank holidays.

ACCOUNTABILITIES:

The engineer reports to the Deputy Service Manager for service issues and to the Head of the Laboratory / Quality Manager for calibration issues.

QUALIFICATIONS:

Computer literate. Although no formal qualifications are required. Engineering-based qualifications ie apprenticeship / ONC are desirable. Meet requirements for accreditation as defined by UKAS and BS EN ISO/IEC 17025. Must complete a Zwick Roell aptitude test.

PRIOR EXPERIENCE:

Prior experience with Field service/shopfloor working is ideal however adequate training will be provided.

INITIATIVE:

The engineer must be able to operate with minimum supervision.

PHYSICAL REQUIREMENTS:

Strong and agile enough to handle machine tooling and calibration equipment and not restricted in any way from using heavy mechanical equipment.

ACQUIRED SKILLS:

The engineer must be proficient in the use of personal computers, Microsoft Office applications, and Hardness Testing software programs. Repairing and/or building PCs is an advantage. Maintain a full driving license.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Permanent

Salary: 35,000.00 per year

Benefits:

• Company car
• Company pension
• On-site parking

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• No weekends

License/Certification:

• Driving Licence (required)