Field Service Engineer EPOS Systems/Electronic Point Of Sale

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) - Newcastle

Day rate: £125.80 per day in scope of IR35 (umbrella - circa £100 per day PAYE)

Overtime rates for hours worked outside of your rota:

Monday to Saturday £20.97 per hour.

Sundays and Bank holidays £27.96 per hour.

Standby hourly rate Monday to Saturday £2.00

Standby hourly rate Sunday £3.00

You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role.

1 in 3 on-call weekly rota:

Week 1 Monday to Friday 8am to 6pm

Week 2 Monday to Sunday 7am to 9pm (this is the on-call week)

Week 3 Monday to Friday 8am to 6pm

Training: Classroom training with shadowing another engineer. (training is paid)

You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country.

You will be working as a Field Service Engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts.

This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time.

Duties:

* Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.

* IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.

* Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.

* Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.

Key skills:

Proven track record of more than 1 year Service Technician.

Successfully completed education in IT- or mechatronic/electronic-related profession.

PC literacy and good knowledge and application of the relevant tools and methods.

Product knowledge of relevant industry and basic ITIL skills preferred.

Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.

Acceptance of exposure to the outside elements.

Shift adaptability, which would include an on-call rotation for evenings and weekends.

Exceptional customer service skills are needed.

Ability to organize and inventory truck stock parts and tools.

Sense of urgency, organizational skills, professional presence and work in team environment.

Firstline or Service Technician work experience preferred.

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