Address
SalaryField Service Engineer (FSE) Senior (00901270)
We have an exciting opportunity for a Fleet Service Engineer to join us at Volvo Group UK.
As a Fleet Service Engineer, you will support the National Fleet Team to ensure the highest level of service quality and customer satisfaction for our Key Accounts.
Volvo National Fleet team works with customers across the UK and Ireland, as well as UK Fleets and Global corporations. This is an exciting role, where you can gain a real insight into the operational aspects and workings of the National Fleet Department, with potential further development opportunities. We will support you with the training and knowledge you need to reach your potential.
You will be based at the Warwick Head Office for the UK but as this is a field-based role you will spend time visiting customer operations and dealer sites, as you will be dealing with a number of Fleet Accounts, building relationships to deliver the best customer satisfaction and ensuring best service levels are achieved.
We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:
- Professional growth and development: Unlock your potential through various training and development opportunities.
- Company bonus: Enjoy a 10% yearly bonus provided by the company.
- Company car scheme: (choice between diesel and hybrid models)
- Pension scheme: Matched up to 7% of your salary, including death in service cover.
- Medical Insurance: Medical insurance coverage is provided by Bupa.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
- To ensure that strong local relationships are facilitated and maintained between National Key Account customer sites and their respective Volvo Dealer location
- You will support the Key Account Managers in resolving any technical issues escalated from the local dealer and customer site.
- Proactively drive continuous improvement in ways of working between Dealers and National Fleet Accounts. Working closely with the respective Key Account Manager and relevant Dealer contacts.
- Evaluate and monitor Service quality standards and KPIs for our National Key Account customers with respective RTM’s to progress areas of deficiency.
- You will liase with PQE/Service Market to understand warranty costs and failure frequencies and ensure financial support, campaigns etc driven by VTC are rolled out correctly with National Key Account customers and implemented in a timely manner through the Dealer Network.
Are you a business and customer-oriented individual with proven problem-solving skills?
Do you excel at building excellent relationships and instilling confidence through your knowledge and care?
Are you highly organised, with exceptional organisational skills within the realm of Dealer Technical Support?
Do you possess excellent analytical abilities and a flexible approach to learning and problem-solving?
- This role requires someone with experience working directly with customers and networks, preferably in the commercial vehicle industry.
- NVQ Level 3 in Heavy Vehicle Maintenance & Repair or equivalent.
- Ability to communicate complicated information, instructions, applications idea’s or principles often to people who may not be familiar with the subject matter.
- In depth knowledge of automotive products ideally Volvo Trucks.
- Experience within the commercial vehicle industry.
Volvo Trucks is embarking on an exciting electromobility journey, aiming to reach a global target of 50% of all new trucks sold to be battery or fuel-cell electric by 2030. As electric trucks become a reality and a sustainable solution for cities and businesses, Volvo Trucks UK and Ireland are expanding their team to leverage valuable customer insights and ensure the successful transition to electric trucks
This will be an exciting time to join us, with alternative fuels with Electric vehicles and Gas vehicles being a key part of our offer.
Apply Now or Recommend a Friend: If you are ready to take on this exciting challenge and be part of Volvo Trucks journey, apply now! Alternatively, if you know someone who would be perfect for this role, recommend them to us.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
View All Jobs
Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
