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Form of workWhy customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Field Service Engineer – Permanent
Great opportunity to join our dedicated team of Field Service Engineers. Covers London region including North/West, East and Central London. Company van for business use is provided.
If you're an experienced medical devices engineer looking for new challenges in 2024, who enjoys working independently, can organise your day efficiently and enjoys interacting with customers, this could be the role for you!
What you will do
The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
This role is within Stryker ProCare Medical Division to provide support on following product categories.
Advanced and Basic Life Support: Defibrillation and CPR devices
Acute: Hospital beds, Patient trollies/stretchers, Temperature Management System.
Patient Transport: Power Load System and associated Patient Cots, Powered Chair – Ambulance Services
Essential duties & responsibilities:
Repair and check Electronic / Mechanical Stryker products
Complete Planned Preventive Maintenance (PPM) and calibration according to MDR on customer site
Utilize software and technological tools to maintain proper records, and access technical information
Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
Fulfil Service contracts with planned maintenances
Delivery of technical Training to internal & external
Perform Installation of Stryker systems on customer site
Perform Software & Hardware Upgrades
Efficient and thorough documentation of service activities for internal and external reference
Ensure traceability of all field-based Stryker products through reporting tools
Provide technical support to Internal and external customers
Escalate opportunities and issues appropriate team meetings
Ensure excellent follow-up on all customer-initiated issues
Ensure service provided is invoiced if not under warranty
Scheduling of Customer visits in cooperation with Customer service
What you need
Educated to degree level in Engineering/Medical Electronics or equivalent, at least one of the following: Electrical / Electronic / Biomedical / Mechanical or HNC/HND in a technology subject with relevant experience.
Fluency in both spoken and written (technical and medical) English and local language
Adequate IT knowledge (Microsoft Office, Oracle, Service Max, Outlook)
3 year hands-on experience in Medical electronics, combined with good mechanical skills
Experience in a Field Service role within the hospital environment and health care work
IT experience on administrative and technical level
Experience and ability to build relationship with internal & external customers to drive brand loyalty
Who are Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com.
