Field Service Engineer

Field Service Engineer - Swindon - £32,500
We are seeking dynamic and diligent individuals who can combine technical flair with excellent customer service skills to work as Service Technicians. Our client has equipment installed in a number of customers' car parks and entertainment based sites situated throughout the country.
As a Service Technician you will be Installing and configuring their vehicle and people access solutions, ensuring that they operate to specification. In addition, providing reliable maintenance, repairs and class-leading customer service to our client base. This role will provide customer support for the products installed on sites based in and around the Swindon area.
Key responsibilities

• Connect, commission and maintain equipment such as IT hardware/software, Network devices, EV charging and other access control devices.
• Provide accurate quotes to the Service team and identify chargeable calls.
• Ensure that each job activity, its progress and completion status are accurately documented on company systems.
• Correctly identify and order replacement parts and equipment.
• Maintain a personal inventory of parts, materials and consumables.
• Escalate technical issues to Technical Services Team and work together to achieve resolution.
• Complete customer hardware and software training remotely via Cornerstone software, on the job.
• You will work in a specified geographic area but may need to travel nationally and stay overnight when required.

What we are looking for
Essential
A relevant qualification or experience in one or more of the following disciplines:

• An ability to analyse and solve technical problems.
• Installation and maintenance of IT hardware and software.
• Application installation and Firmware.
• Basic network technology knowledge
• ANPR installation and maintenance.
• Field Service or commissioning experience.
• A passion for IT/network technology
• Expertise or interest in access control.
• Experience with or ability to develop knowledge on the following topics: Electro -Mechanical servicing, IT Hardware maintenance, Software installation, Number Plate Recognition (ANPR), MS Server, VM and SQL.
• Experience with operation and maintenance of access devices (Flashing Firmware (LINUX), software configuration, part replacement/repair and the use of hand tools.)
• Knowledge of network infrastructure and TCP/IP.
• Interest in and openness to new technologies and methods
• Knowledge of electrical principles and safety
• Be able to work in carpark, stadia and construction environments.
• Be able to work in a pressurised, client-controlled environments.
• Hold a valid UK driving licence

Desired

• CCENT/CCNA
• COMPTIA +
• EV Charging.
• Parking Access Equipment installation and maintenance.
• Stadia Access Equipment installation and maintenance.
• Experience with Installing and Maintaining CCTV systems
• Experience with Circontrol, Citysync or Commend equipment.
• Internal and External Fibre Optic experience.
• A City & Guilds; ONC /HNC; BTec or equivalent in a relevant field.
• Electrical/Mechanical including hard wiring of switching relays

What we offer
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

• Excellent product training and access to international training centre.
• 25 Days Holiday plus Bank Holidays
• Competitive Salary
• Life Assurance
• Employer pension contributions
• Personal use of Company Vehicle
• Company Laptop and Smartphone.
• All required Tools and Equipment
• Work on a variety of projects
• The opportunity to work for the market leader
• A unique success story
• A thorough induction and onboarding programme

• Click apply now or message me for further info.