Address
Salary City
Corby, Kettering, Northampton, Peterborough, Stamford, Wellingborough
State/Province
Cambridgeshire, Lincolnshire, Northamptonshire
Country
United Kingdom
Department
Technical Customer Services
Date
Monday, January 8, 2024
Working time
Full-time
Ref#
20032176
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Description & Requirement
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
SUMMARY:
Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.
PURPOSE:
Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with client to ensure total satisfaction. You will be required to manage workload and costs in line with business targets and guidelines set by line manager.
SCOPE:
- The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager
- Internal relationships include line manager & scheduling team
- External relationships include customers.
PRIMARY RESPONSIBILITIES:
- Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
- Installation and deinstallation of Xerox Production Printers.
- Timely escalation of technical problems to minimise downtime.
- Recognise and feedback additional business opportunities.
- Proactively communicate with colleagues to share technical information.
- Manage relationship with the client to optimise customer satisfaction.
SKILLS, KNOWLEDGE & ABILITIES:
- Experience in a field-based service role.
- Good knowledge of English language.
- Good problem-solving skills.
- Electrical skills/qualification.
- Skills in the use of diagnostic tools, such as multi meter’s.
- Customer focused mentality.
- Knowledge of computers, networks, data communication and colour theory.
- Good communication and reporting skills.
- Willingness to work flexibly.
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