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Form of work
SalaryAt Age UK Leicester Shire & Rutland, we have a range of frontline roles in which staff directly care for and support older people as well as roles in business support functions such as finance, administration, fundraising, and HR.
Our organisation wants staff to feel valued, motivated, and to enjoy their working experience. This ensures that the older people we serve have a fulfilling and enjoyable later life. We carefully select our staff to match their skills, experience, and aptitude to each job role. We pride ourselves on investing in training and development to update and extend the skills of our staff.
If you’d like to join our team and feel that you fit the bill for a current vacancy, we’d love to hear from you.
IT and support manager’s purpose is to manage the organisation’s IT and support functions.
Key duties and responsibilities include:
1. Make suggestions and recommendations for the organisations IT systems and practices in a cost-effective manner that supports the efficient services for older people.
2. Resolution of IT issues within the agreed time scales for all departments within the organisation, ability to consult with support teams/companies if necessary.
3. Oversee and support the provision and use of information systems.
4. Advise and deliver the IT and support strategies in line with the organisation’s wider objectives.
5. Ensure all IT systems are secure across the with a particular focus on cyber.
6. Perform network administration duties.
7. Provide bimonthly reports for the board of Trustees.
8. Chair the IT subcommittee and bring matters to its attention as necessary.
9. Provide management information from the organisation’s IT systems delivered within a timely manner.
10. To have delegated authority to invest in software and hardware within specific budgets.
11. Delegate and develop the IT administrator and volunteers where appropriate.
PERSON SPECIFICATION
Essential
o 5+ years’ experience within an IT department
o Proven track record of suggesting and implementing positive change
o Timely resolution of issues and problems
o Creating and maintaining good working relationships (both internal and external)
o Good communicator across all levels
o Effective organisational and project management
o Good communicator across all levels
o Strong leadership
o Willingness to enhance career development which in turn benefits the organisation
o Ability to resolve complex queries
Desired
o Degree or equivalent qualification in relevant technical discipline
o Experience working in the not-for-profit sector
o Experience in leading an IT department for an SME
o Developing and executing IT strategies
Benefits
o Competitive salary
o Enhanced health cash plan
o Employee assistance and wellness program
o Employer pension contributions
o Salary sacrifice pension scheme
o Life insurance cover (if enrolled in pension scheme)
o 25 days holiday plus 2 discretionary days
o Contribution to a fantastic local charity
o Investment in training programmes
Hours: 37 hours per week – Monday – Friday 8.30am - 5pm
Base: Lansdowne House, 113 Princess Road East, Leicester, LE1 7NL
Must have a driving licence & vehicle with the ability to gain business insurance.
